The Bills have announced a new partnership with PremCom, a leading provider of Unified Communications (UC) solutions in Western New York. PremCom will provide ShoreTel telephone and communications equipment for the Bills administration building, ticket office call center and Ralph Wilson Stadium.
When fully installed, the ShoreTel system will support 500 phones with 20 users on mobility, and will reduce the team’s projected costs by more than 50 percent.
“As we’re Bills fans through-and-through, PremCom is thrilled to work with the team to install a ShoreTel system,” said Joe Griffo, Vice President of PremCom. “Our company has always been committed to providing reliable leading edge solutions and we’re sure that the brilliantly simple ShoreTel solution is the perfect fit for the Bills organization.”
"Ease of use of the ShoreTel system was a huge factor in our decision," said Dan Evans, Vice President of Information Technology. "With the current renovation we need a system that reflects the overall improvements being made which directly relate to improved communications with our fans. With the guidance of PremCom, ShoreTel was the clear choice. The system's ability to grow with us as we expand was also an important consideration.”
The team’s use of ShoreTel Enterprise Contact Center will improve productivity and efficiency in the ticket office, significantly improving the overall fan experience.