Buffalo Bills fans are loyal, passionate, knowledgeable, and have tremendous pride in their town and their team. Bills fans have been the heart of the Western New York community for over 50 years, and provide our players, coaches and fellow fans with the most exciting atmosphere in the National Football League!

The Buffalo Bills and our valued team partners are committed to providing all guests with a safe, clean, comfortable and enjoyable game day experience inside and outside the stadium. We strive to promote responsible behavior and make the Fan Experience family friendly, memorable and positive for football fans of all ages.

Any irresponsible conduct will not be tolerated in the stadium parking lots or in the stadium, and in some cases may result in ejection from the game, revocation of season ticket privileges and/or arrest. Any ejected fans are banned from the stadium and all other NFL stadiums until they successfully complete the NFL Fan Code of Conduct online class. The class costs $250 and proceeds go to MADD (Mother's Against Drunk Driving).

Everyone deserves the right to enjoy the excitement and enthusiasm of game days. Please treat all fans with courtesy and respect. Our Team Members will proactively implement the Fan Code of Conduct as supported by the NFL and the Bills.

The following behaviors will not be tolerated:

  • Interfering with the game (including entering the field or throwing objects onto the field).
  • Attempting to bring alcoholic beverages or other prohibited items into stadium.
  • Intoxication or signs of impairment. Please drink responsibly. 
  • Binge drinking, or drinking at Gate entry lines is not permitted.
  • Fighting, foul language or obscene gestures.  Please don’t curse. 
  • Verbal or physical harassment of fans, including visiting team fans. Please be respectful. 
  • Excessive standing/behavior detracting from the enjoyment of fellow fans. Spontaneous reactions to plays within the game are expected and encouraged, but your continued standing when most other fans are sitting is not permitted.
  • Violating the No Smoking policy.  The stadium is a smoke-free facility. 
  • No smoking permitted at Gate Entry lines or anywhere inside the stadium.
  • Failure to follow instructions or show your ticket when asked by team or stadium personnel.
  • Failure to sit in your ticketed seat location.
  • Scalping, improper resale of tickets, misuse of tickets/credentials, illegal merchandise sales.
  • Indecent exposure, obscene clothing or offensive signs.
  • Inappropriate displays of affection for a public setting.
  • Inappropriate binge drinking – binge drinking games, funnels and kegs are not permitted. 
  • ANY conduct deemed to be inappropriate or dangerous to spectators, participants or employees.

Tailgate Teams - Recycle at Your Tailgate:

Please take pride in your tailgate and your parking lot, and help clean your area before entering the game. Most of the Bills parking lots have been paved, striped and cleaned for your tailgating experience convenience. Please use plastic cups or aluminum cans and no glass bottles. Bills Guest Services Tailgate Teams will distribute complimentary recycling and garbage bags to tailgaters, and our Housekeeping Team will pick up your bags from your tailgate area during the game! Any funds related to Bills recycling efforts go directly to various charitable organizations in Western New York.

Season Ticket Members are responsible for the conduct of persons occupying their seats. People that do not adhere to the Fan Code of Conduct will result in having season ticket membership revoked without reimbursement to the account holder.

Fan Conduct Text Line – To Report An Issue - If You See Something, Say Something:

Fans are encouraged to report any Code of Conduct issues by contacting a stadium Team Member or by texting or calling Guest Services below:

-Text: BILLS <space>, followed by your location and issue to 69050
-Call: (716) 312-8933

The NFL, Buffalo Bills, and team partners value your support, enthusiasm and cooperation.  Thank you for adhering to the Fan Code of Conduct and creating a great family friendly atmosphere for everyone to enjoy. Go Bills!

Fan Behavior Policy 

Designated Driver Program

 Stadium Evacuation Plan