Q: I have an issue or I have a suggestion. Who do I talk to?
A: If you have an issue, suggestion or want to share your game experience with us, please contact the Guest Service Department at 1-877-BB-TICKS or e-mail firstname.lastname@example.org.
Q: I want to file a comment before, during or after the game. What should I do?
A: Find the closest Guest Service booth or Ambassador and obtain a Guest Comment Card. Fill it out and Guest Services will turn it in after the game. You will be contacted within 48 hours after the game by a Buffalo Bills representative.
Q: Can I buy away game tickets through the Buffalo Bills Ticket Office?
A: No, you have to call the ticket office of the team that we are playing or visit nfl.com/tickets.
Q: Can you recommend some area hotels?
A: Ellicott Hospitality “The Official Hotel Partner” of the Buffalo Bills offers three hotels just four miles from Ralph Wilson Stadium. These hotels are also 20 minutes from the Buffalo Niagara International Airport. All offering complimentary Wi-Fi, 3 p.m. check in/noon check out, fitness centers, and breakfast buffets. Visit Ellicott Hospitality’s website
Q: What can I bring into the stadium?
A: Permitted/Prohibited Items
Q: My tickets were destroyed, lost, or stolen. Help!
A: There is a non- refundable $5.00 per replacement charge for lost tickets, stolen tickets without a police report on file in the ticket office, tickets left at home, and wrong game tickets brought to the game. There is no replacement ticket fee for the following: stolen tickets with a police report on file with the ticket office, tickets with damaged or unreadable barcodes.
Q: What are the hours of the ticket office?
A: Ticket Office hours are as follows:
- Season Hours: 9 am-5pm Monday - Friday
- 9 am-1pm Saturdays before home games
- 4 hours prior to kick off on game days
- Off Season: 9 am-5pm Monday - Friday
Q: How do I recognize outstanding service at Ralph Wilson Stadium?
A: To recognize outstanding service you can fill out a comment card obtained at a Guest Service Booth or send an email to email@example.com.
Q: What do I do if my address or contact information has changed?
A: The best option is go to Account Manager, log in and change it yourself.
If your mailing address has changed you can fax over a hand written statement detailing you new address along with a photo copy of you drivers license. You will also need to sign that document before faxing it. The fax number to send this information is 716-312-8900 and address it as "Address Change."
Q: Do you have a designated driver program?
A: Yes, the Buffalo Bills and partners Bud Light Good Sport, Delaware North Companies Sportservice, Pepsi, TEAM Coalition and MADD are proud to support the Designated Driver Program at Ralph Wilson Stadium. Guests can pledge to be a Bills and Bud Light Good Sport Designated Driver at any Guest Service Booth. Fans who sign-up to be a Good Sport will receive a wristband that identifies him/her as a designated driver and a coupon for a free non-alcoholic beverage. In addition, participants will be entered to win a special prize pack from Bud Light and the Bills as a thank you for pledging responsibility. The winner will be announced in the 4th quarter of each home game. Guests who pledge will also be registered for a chance to win a trip to either the Super Bowl or Pro Bowl, courtesy of TEAM Coalition. For more information click here.
Q: Are there alternative methods for getting home from the stadium?
A: The Buffalo Bills, in partnership with Designated Drivers of Buffalo, offer an alternative to driving in order to ensure that guests return home safely. Guests who are uncomfortable driving home have access to this unique service by calling (716) 713-7703. Arrangements can be made prior to a game or on game days. Two representatives from Designated Drivers of Buffalo will meet a guest and their party to drive them home in their own car. This allows guests to return home using a safe method in their own car. For more information, please visit www.designateddriversofbuffalo.com. In addition to Designated Drivers of Buffalo, taxi service is available to all fans that may need a responsible method of transportation. Taxi cabs are lined up postgame on the east side of Abbott Road near the Scoreboard Tailgate Party.
Q: What are your services for Guests with disabilities?
A: We offer a wide variety of services for guest with disabilities. They include: Parking, wheelchairs, elevators, special needs list, and ramps. For additional information please contact the Bills Ticket Office at 1-877-BB-TICKS.
Q: How do I contact Lost & Found after the game?
A: To contact Lost & Found guests may inquire about lost items at any Guest Service Booth during game day. During business hours guests can contact the Bills Ticket Office at 1-877-BB- TICKS to inquire if an item has been recovered. However, the Bills are not responsible for lost, stolen, or damaged items.
Q: How do I get season tickets?
A: You can acquire season tickets from logging onto buffalobills.com and clicking on the season tickets queue. Or you can call 1-877-BB-TICKS and request to speak to a sales representative.
Q: As a season ticket holder, is there a way to sell tickets to games I cannot attend?
A: As a season ticket holder you are able to tickets resale your tickets at buffalobills.com and clicking on the ticket exchange prompts.
Q: How can I purchase tickets to the playoffs?
A: To purchase tickets for the playoffs season tickets holders will have the right of refusal to purchase tickets and the remaining seats will go on sale for individual purchase.
Q: Can I sell my tickets to someone outside of the stadium on game day?
A: To sell your tickets outside to someone on game day, New York State prohibits the resale of tickets within 1,500 feet of the stadium.
Q: What is the procedure for requesting items for fundraisers from the Buffalo Bills?
A: To request items for fundraising or donation please read the donation procedures & guidelines.
Q: Is there a Bills fan club?
A: Yes there is a Bills fan club. It is titled "Bills Backers" and is a FREE service. Members enjoy exclusive benefits including: Purchasing individual game tickets before they go on sale to the general public, and special access to exclusive Bills contests for merchandise, trips to away games, and autographed merchandise. Visit buffalobills.com for further details to join.