Ralph Wilson Stadium
Tickets & Stadium FAQ
Service
Q: I have a complaint. Who do I talk to?
A: If you have a complaint you can contact the Guest Service Department at 1-877-BB-TICKS or e-mail guestservices@bills.nfl.net.
Q: I want to file a complaint during before, during or after the game. What should I do?
A: Find the closest Guest Service booth or Ambassador and obtain a Guest Comment Card. Fill it out and Guest Services will turn it in after the game. You will be contacted within 48 hours after the game by a Buffalo Bills representative.
Q: Can I purchase away game tickets?
A: No, you have to call the ticket office of the team that we are playing.
Q: Can you recommend some area hotels?
A: http://www.visitbuffaloniagara.com/
Q: What do I need to do to get a message on the scoreboard?
A: Unfortunately due to the in game requirements we do not put messages on the Video Board or the do announcements over the PA system.
Q: I am interested in working for the team, where can I send my resume?
A: Go to contact us at the bottom of buffalobills.com. Send your resume to Employment Info under Email the Bills.
Q: What can I bring into the stadium?
A: Permitted/Prohibited Items
Q: My tickets were destroyed, lost, or stolen. Help!
A: There is a non- refundable $5.00 per replacement charge for lost tickets, stolen tickets without a police report on file in the ticket office, tickets left at home, and wrong game tickets brought to the game. There is no replacement ticket fee for the following: stolen tickets with a police report on file with the ticket office, tickets with damaged or unreadable barcodes
Q: Where is the ticket office located?
A: The ticket office is located at 1 Bills Drive, Orchard Park, NY 14217 next to the Fieldhouse.
Q: What are the hours of the ticket office?
A: Ticket Office hours are as follows:
- Season Hours 9 am-6pm Monday - Friday
- 9 am-1pm Saturdays before home games
- 4 hours prior to kick off on game days
- Off Season 9 am-5pm Monday - Friday
Q: Where is will call located?
A: Will Call is located at the same location as the Ticket Office. 1 Bills Drive, Orchard Park, NY 14217 next to the Fieldhouse.
Q: How do I recognize outstanding service at Ralph Wilson Stadium?
A: To recognize outstanding service you can fill out a comment card obtained at a Guest Service Booth or send an e mail to guestservices@bills.nfl.net
Q: What do I do if my address or contact information has changed?
A: The best option is go to Account Manager, log in and change it yourself.
If your mailing address has changed you can fax over a hand written statement detailing you new address along with a photo copy of you drivers license. You will also need to sign that document before faxing it. The fax number to send this information is 716-312-8900 and address it as "Address Change."
Q: Do you have a designated driver program?
A: Yes, we do have a designated driver program. You may sign up at any Guest Service Booth.
Q: What are your services for Guests with disabilities?
A: We offer a wide variety of services for guest with disabilities. They include: Parking, wheelchairs, elevators, special needs list, and ramps. For additional information please contact the Bills Ticket Office at 1-877-BB-TICKS.
Q: How do I contact Lost & Found after the game?
A: To contact Lost & Found guests may inquire about lost items at any Guest Service Booth during game day. During business hours guests can contact the Bills Ticket Office at 1-877-BB- TICKS to inquire if an item has been recovered. However, the Bills are not responsible for lost, stolen, or damaged items.
Sales
- Q: How do I get season tickets?
- Q: What is the procedure for requesting items for fundraisers from the Buffalo Bills?
A: To request items for fundraising or donation request you can contact Guest Service at 1-877-BB-TICKS and someone will then direct you to the corresponding department.
Q: Is there a Bills fan club?
A: Yes there is a Bills fan club. It is titled "Bills Backers" and is a FREE service. Members enjoy exclusive benefits including: Purchasing individual game tickets before they go on sale to the general public, and special access to exclusive Bills contests for merchandise, trips to away games, and autographed merchandise. Visit buffalobills.com for further details to join.
A: You can acquire season tickets from logging onto buffalobills.com and clicking on the season tickets queue. Or you can call 1-877-BB-TICKS and request to speak to a sales representative.
Q: Is there anywhere where I can buy single game tickets?
A: You can buy single game tickets at buffalobills.com, Ticket Master, or calling 1-877-BB-TICKS
Q: As a season ticket holder, is there a way to sell tickets to games I cannot attend?
A: As a season ticket holder you are able to tickets resale your tickets at buffalobills.com and clicking on the ticket exchange prompts.
Q: How can I purchase tickets to the playoffs?
A: To purchase tickets for the playoffs season tickets holders will have the right of refusal to purchase tickets and the remaining seats will go on sale for individual purchase.
Q: If the Buffalo Bills make the Super Bowl, can I buy tickets?
A: If the Bills make the Super Bowl there is a lottery process where you can be entered into to purchase tickets.
Q: Can I sell my tickets to someone outside of the stadium on game day?
A: To sell your tickets outside to someone on game day, New York State prohibits the resale of tickets within 1,500 feet of the stadium.