Tickets

General Ticket Office information

The Ticket Office and Will Call are located at One Bills Drive next to the ADPRO Sports Training Center.

Buffalo Bills Ticket Office

One Bills Drive

Orchard Park, NY 14127

Phone: 1-877-BB-TICKS (228-4257)

Fax: 1-716-312-8900

Email: tickets@bills.nfl.net

Ticket Office Hours

Off Season:

Monday through Friday: 9 a.m. - 5 p.m.

In Season:

Monday through Friday: 9 a.m. - 5 p.m.

Saturday before home games: 9 a.m. - 1 p.m.

Home game: Open 4 hours prior to kickoff

 

Q: Who should I contact with ticket issues, comments, or suggestions?

A: If you have an issue, suggestion or want to share your game experience with us, please contact the Customer Service Department at 1-877-BB-TICKS (228-4257) or e-mail guestservices@bills.nfl.net.

Q: How do I update my address and contact information?

A: Automatically update your information by logging in to Account Manager and clicking on Manage My Personal Profile under Account Settings. You can also send your account rep an e-mail from your e-mail address on file with the updated address and contact information. Address changes are not accepted over the phone.

Q: My tickets were destroyed, lost, or stolen. Help!
A: Save time, money and avoid waiting in line by accessing lost or stolen tickets via a mobile device. Simply log in to your Account Manager on your phone to view or transfer your tickets. Click here for a video tutorial on mobile ticketing.

The account holder of record can also come to the ticket office during normal business hours to request a ticket reprint for a $5 per seat, per game fee.

Q: Can I buy away game tickets through the Buffalo Bills Ticket Office?
A:
The Buffalo Bills do not sell tickets for away games. We recommend contacting the opposing team’s ticket office or visit nfl.com/tickets.

Q: What can I bring into the stadium?
A: Please visit our Permitted/Prohibited Items information page

Q: What should I do if I want to file a comment before, during or after a game?
A: Before or after a game: please contact the Customer Service Department at 1-877-BB-TICKS (228-4257) or e-mail guestservices@bills.nfl.net. If you are a season ticket member, please contact your dedicated account service representative.

During a game: Please find the closest Guest Service Booth or Guest Service Ambassador

Q: How do I recognize outstanding service at New Era Field?
A:
 You can recognize outstanding service at New Era Field by emailing guestservices@bills.nfl.net or by clicking here to nominate a Team Member MVP.

Q: What are your services for Guests with disabilities?
A:
We offer a wide variety of services for guest with disabilities. They include: accessible parking, ADA pick up points in our stadium parking lots, in-stadium wheelchair service, wheelchair and limited mobility seating, elevators and ramps. For additional information please contact the Bills Ticket Office at 1-877-BB-TICKS (228-4257).

Q: How does your Lost & Found process work?
A:
During a game, guests may inquire about lost items at any Guest Service Booth. After a game, fans should contact the Bills Ticket Office at 1-877-BB-TICKS (228-4257) during regular business hours to inquire if an item has been recovered. The Buffalo Bills are not responsible for lost, stolen, or damaged items.

Q: What do I need to do to get a message on the scoreboard?
A: Unfortunately, due to the in-game requirements we do not put messages on the Video Board or do announcements over the PA system.

Q: Can you recommend some area hotels?
A: Ellicott Hospitality is a proud sponsor of the Buffalo Bills. Visit Ellicott Hospitality’s website to see their full portfolio of hotel properties and to book a room.

Q: I am interested in working for the team, where can I send my resume?
A: Please visit our employment page for more information.

Q: Are there alternative methods for getting home from the stadium?
A: Uber is available to all fans that may need transportation. The dedicated Uber lot is located on the corner of Abbot and Big Tree Road.

In addition, the Buffalo Bills, in partnership with Designated Drivers of Buffalo, offer a safe alternative to ensure you and your guests get home safely. Guests who are uncomfortable driving home have access to this unique service by calling (716) 713-7703. Arrangements can be made prior to a game or on game days. Two representatives from Designated Drivers of Buffalo will meet a guest and their party to drive them home in their own car. This allows guests to return home using a safe method in their own car. For more information, please visit www.designateddriversofbuffalo.com.

Sales

Q: How do I get season tickets?
A: 
You can inquire about season tickets by clicking here or by calling 1-877-BB-TICKS (228-4257). 

Q: How can I buy single game tickets?

A: 
For more information on individual game tickets please contact the ticket office at 1-877-BB-TICKS (228-4257) or click here.

Q: As a season ticket member, is there a way to sell tickets to games I cannot attend?
A: You are able to post your tickets for resale on buffalobills.com by logging into Account Manager. To view the video tutorial on how to post your tickets please click here.

Q: How can I purchase tickets to the playoffs?
A: 
Season Ticket Members have the option to purchase their same seat locations for any Bills home playoff games held at New Era Field. Season Ticket Members can opt in to “pay-as-we-play” during the renewal period to receive preferred Wild Card pricing.  Other playoff-related communication will be emailed in-season.  All payment deadlines will be determined by the Bills Ticket Office and/or the NFL. Any remaining seats will go on sale to the general public.

Q: If the Buffalo Bills make the Super Bowl, can I buy tickets?
A: 
If the Bills make the Super Bowl, there is a season ticket member lottery process where you can be entered to have the opportunity to purchase tickets.

Q: Can I sell my tickets to someone outside of the stadium on game day?
A: 
New York State prohibits the resale of tickets within 1,500 feet of the stadium.

Community Relations

Q: What is the procedure for requesting items for fundraisers from the Buffalo Bills?
A:
 you can obtain a Donation Request Form and learn about the process here; donation procedures & guidelines.

Q: Is there a Bills fan club?
A:
Bills Backers International is a network of more than 100,000 Bills fans worldwide. Chapters are set up as individual entities that organize their own gatherings on game days and all year long. There are currently more than 180 chapters located in over 40 different U.S states and throughout 11 countries! Find one near you using our Bills Backers Locator Map, or register your own chapter here

General Ticket Office information

The Ticket Office and Will Call are located at One Bills Drive next to the ADPRO Sports Training Center.

 


Buffalo Bills Ticket Office

One Bills Drive

Orchard Park, NY 14127

 

Phone: 1-877-BB-TICKS (228-4257)

Fax: 1-716-312-8900

Email: tickets@bills.nfl.net

 

Ticket Office Hours

Off Season:

Monday through Friday: 9 a.m. - 5 p.m.

In Season:

Monday through Friday: 9 a.m. - 5 p.m.

Saturday before home games: 9 a.m. - 1 p.m.

Home game: Open 4 hours prior to kickoff