Q: I have an issue or I have a suggestion. Who do I talk to?
A: If you have an issue, suggestion or want to share your game experience with us, please contact the Guest Service Department at 1-877-BB-TICKS or e-mail email@example.com.
Q: I want to file a comment before, during or after the game. What should I do?
A: Find the closest Guest Service booth or Ambassador and obtain a Guest Comment Card. Fill it out and Guest Services will turn it in after the game. You will be contacted within 48 hours after the game by a Buffalo Bills representative.
Q: Can I buy away game tickets through the Buffalo Bills Ticket Office?
A: No, you have to call the ticket office of the team that we are playing or visit nfl.com/tickets.
Q: Can you recommend some area hotels?
A: http://www.visitbuffaloniagara.com/ or visit the Adam’s Mark Hotel & Events Center at www.AdamsMark.com or Comfort Suites Downtown at www.choicehotels.com/hotel/ny200.
Q: What do I need to do to get a message on the scoreboard?
A: Unfortunately due to the in game requirements we do not put messages on the Video Board or do announcements over the PA system.
Q: I am interested in working for the team, where can I send my resume?
A: Go to contact us at the bottom of buffalobills.com. Send your resume to Employment Info under Email the Bills.
Q: What can I bring into the stadium?
A: Permitted/Prohibited Items
Q: My tickets were destroyed, lost, or stolen. Help!
A: There is a non- refundable $5.00 per replacement charge for lost tickets, stolen tickets without a police report on file in the ticket office, tickets left at home, and wrong game tickets brought to the game. There is no replacement ticket fee for the following: stolen tickets with a police report on file with the ticket office, tickets with damaged or unreadable barcodes
Q: Where is the ticket office located?
A: The ticket office is located at 1 Bills Drive, Orchard Park, NY 14127 next to the Fieldhouse.
Q: What are the hours of the ticket office?
A: Ticket Office hours are as follows:
- Season Hours: 9 am-5pm Monday - Friday
- 9 am-1pm Saturdays before home games
- 4 hours prior to kick off on game days
- Off Season: 9 am-5pm Monday - Friday
Q: Where is will call located?
A: Will Call is located at the Ticket Office. 1 Bills Drive, Orchard Park, NY 14127 next to the Fieldhouse.
Q: How do I recognize outstanding service at Ralph Wilson Stadium?
A: To recognize outstanding service you can fill out a comment card obtained at a Guest Service Booth or send an e mail to firstname.lastname@example.org
Q: What do I do if my address or contact information has changed?
A: The best option is go to Account Manager, log in and change it yourself.
If your mailing address has changed you can fax over a hand written statement detailing you new address along with a photo copy of you drivers license. You will also need to sign that document before faxing it. The fax number to send this information is 716-312-8900 and address it as "Address Change."
Q: Do you have a designated driver program?
A: Yes, the Buffalo Bills and partners Bud Light Good Sport, Delaware North Companies Sportservice, Pepsi, TEAM Coalition and MADD are proud to support the Designated Driver Program at Ralph Wilson Stadium. Guests can pledge to be a Bills and Bud Light Good Sport Designated Driver at any Guest Service Booth. Fans who sign-up to be a Good Sport will receive a wristband that identifies him/her as a designated driver and a coupon for a free non-alcoholic beverage. In addition, participants will be entered to win a special prize pack from Bud Light and the Bills as a thank you for pledging responsibility. The winner will be announced in the 4th quarter of each home game. Guests who pledge will also be registered for a chance to win a trip to either the Super Bowl or Pro Bowl, courtesy of TEAM Coalition. For more information click here.
Q: Are there alternative methods for getting home from the stadium?
A: The Buffalo Bills, in partnership with Designated Drivers of Buffalo, offer an alternative to driving in order to ensure that guests return home safely. Guests who are uncomfortable driving home have access to this unique service by calling (716) 713-7703. Arrangements can be made prior to a game or on game days. Two representatives from Designated Drivers of Buffalo will meet a guest and their party to drive them home in their own car. This allows guests to return home using a safe method in their own car. For more information, please visit www.designateddriversofbuffalo.com. In addition to Designated Drivers of Buffalo, taxi service is available to all fans that may need a responsible method of transportation. Taxi cabs are lined up postgame on the east side of Abbott Road near the Scoreboard Tailgate Party.
Q: What are your services for Guests with disabilities?
A: We offer a wide variety of services for guest with disabilities. They include: Parking, wheelchairs, elevators, special needs list, and ramps. For additional information please contact the Bills Ticket Office at 1-877-BB-TICKS.
Q: How do I contact Lost & Found after the game?
A: To contact Lost & Found guests may inquire about lost items at any Guest Service Booth during game day. During business hours guests can contact the Bills Ticket Office at 1-877-BB- TICKS to inquire if an item has been recovered. However, the Bills are not responsible for lost, stolen, or damaged items.