We will provide our Guests with the highest quality Guest Experience in a safe, clean, comfortable and friendly environment. Our goal is to consistently make every event a positive and friendly experience with the objective that our Guests leave with lasting memories and a desire to return. We will enhance the Guest Experience by providing Superior Guest Services through dedicated Team Members who are professionally trained and empowered to make it happen.
Accessible Services - Parking
Designated accessible parking for guests with disabilities is available in Lot 2 ADA or Lot 6 ADA. Limited amounts of additional accessible spaces are also available in the Fieldhouse Lot and Lot 4. Parking placards for guests with disabilities are available through state or town government offices. The Buffalo Bills DO NOT issue these permits. Proper plates or permits are required to park in an accessible space. Spaces are available on a first-come, first-served basis. Vehicles parked in accessible parking spaces without the proper legal parking placards are subject to be towed and fined.
Accessible Services - Seating
Accessible/Wheelchair platforms are located around the 100-level, at the top of the 300-level and in the indoor club seating areas. Wheelchair seating tickets are required to sit on the platforms. Wheelchair seating is not available in the sideline clubs. There is no storage for wheelchairs anywhere inside the stadium. To obtain proper seating for a guest with a disability, contact the Bills Box Office powered by Ticketmaster at 1-877-228-4257 or firstname.lastname@example.org prior to arriving at the stadium. Please contact a Team Member on game day for further assistance. Seating for guests with disabilities is based on availability.
Guests in need of accessible seating during a game will be accommodated in the nearest platform to their ticketed location. Please visit a Guest Service Booth closest to your ticketed location for assistance.
Limited mobility seating is located in the upper rows of the 100-level.
Accessible Services - Transportation
Golf Cart Transportation
Pre-Game - Guests with accessible needs who park in Buffalo Bills controlled parking lots may receive a golf cart ride to the stadium gates from the Guest Services ADA Team. There are eight designated pick-up locations throughout stadium parking lots. For more information on game day, please call 716-312-8933 or text your location & request to 716-588-1960.
Post-Game – Guests with accessible needs who park in Buffalo Bills controlled parking lots may receive a golf cart ride to a limited number of designated drop-off locations on the North and South side of the stadium only. For service to a drop off location in our north parking lots (Lots 5, 6, 7) please look for our ADA Team at Gates 6 and 7. For service to the drop off location in our south parking lots (Lots 1, 2 and Fieldhouse Lot), please look for our ADA Team at Gates 1 and 2. For safety reasons, transportation to parking lots across Abbott Road (Lot 4, Bus & Limo Lot) is handled on a case-by-case basis.
Wheelchair transportation is available from stadium gates to a guest's seat and from a guest's seat to the stadium gates. Wheelchair transportation to parking lots and other areas outside of the stadium gates is not available. Guests can request a wheelchair pickup during the game inside each entry gate or by calling 716-312-8855. Contact the nearest Guest Service Ambassador for more information. There is no storage for personal wheelchairs anywhere inside Highmark Stadium.
Assisted Listening Devices
Guests may check out an Assisted Listening Device (ALD) at Guest Service Booth 124 with a valid driver's license or other form of government ID.
Closed Caption Devices
Guests may utilize the Closed Captioning feature of the Bills Mobile app. The Closed Captioning feature is only visible on game days and can be found in the MORE menu on the app. A limited number of mobile phones are available to be checked out with a valid driver's license at the 50-yard line Guest Service Booths on the 100-level and 300-level for guests without a smartphone.
Elevators are reserved for guests with disabilities and appropriately credentialed employees only. Appropriate guests MUST be accompanied by a Highmark Stadium Team Member on game days. Guests are asked to abide by capacity limits designated on the outside of each stadium elevator.
Please contact a Guest Services Team Member for assistance. 50 yard-line elevators service the 100-level and 300-level concourses. Club elevators are used for access to 300-level ADA seating with a valid ticket as well as for emergency or team personnel ONLY.
100-level – Across from Section 133 and Section 112
300-level – Across from Section 333 and Section 312
Gate level – Inside Broadcast Booth (Gate 2) and the Pepsi Club (Gate 7)
M&T Club and Caesar's Sportsbook Lounge
North side Sideline Clubs – Inside west end of the Pepsi Club
South side Sideline Clubs – Inside Dunn Tire Club
Highmark Stadium has six (6) main entry gates that open 2 hours prior to kickoff. For easy entry and to avoid gate congestion, the Buffalo Bills recommend that all guests arrive at the gates at least one hour prior to kickoff to ensure they are at their seats on time. Guests arriving to the gates closer to kickoff risk missing portions of the game.
All entrances at Highmark Stadium are accessible for guests with disabilities. For expedited entry, guests with disabilities may utilize the Club & Suite Entry Lanes at Gates 2, 3, 6 and 7. Guests who appear to be intoxicated and/or unmanageable will not be permitted into the stadium.
If you are using mobile ticketing, make sure to add your ticket(s) to your wallet on an Apple device or Google Pay on an Android device before getting the gates. Visit buffalobills.com/mobileticketing for more information on mobile ticketing.
Each guest entering Highmark Stadium should be ready to display their ticket to a stadium official to verify seat location. All guests are encouraged to have photo identification available at all times. Guests found inside the stadium who fail to produce a valid ticket for the event are subject to ejection and arrest for trespassing.
Interpreting – Concerts
Guests requesting interpreting services for concerts at Highmark Stadium are asked to contact the Guest Services Department by emailing email@example.com or calling 716-312-8799.
Ramps leading to the 100-level concourse and seating areas are located near Seneca Resorts & Casinos Gate 4 and Tim Hortons Gate 5 in the west end and the M&T Club and Caesar's Sportsbook Lounge Towers in the East End. Ramps leading to the 300-level concourse and seating areas are located near Gate 1, Pepsi Gate 3, M&T Bank Gate 6 and the Caesar's Sportsbook Lounge Tower.
Guests with sensory issues may check-out a Sensory Inclusion Kit from any Guest Service Booth. Kits typically include noise cancelling headphones, fidget toys, and a KultureCity VIP Identification Card. Guests in need of a quiet space can be directed to the Old Admin building and escorted to our Sensory Room on the third floor.
Animals are not permitted inside Highmark Stadium, with the exception of service dogs and miniature horses.
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