MOBILE TICKETING

FREQUENTLY ASKED QUESTIONS

Why is the NFL moving to secure digital Ticketing?

A secure digital or mobile ticket is the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. You’re probably already using your smartphone to attend movies or when you travel, so why not for live events? It’s our effort to make your experience the very best.

Digital tickets provide:

  • Quick and easy entry to New Era Field using your mobile phone or smart device.
  • Instant access to all your season tickets through Account Manager on the Bills Mobile app, My One Buffalo app or buffalobills.com.
  • The ability to manage, transfer or sell your tickets at any time.
  • Reduce risk of lost, stolen, counterfeit or forgotten tickets.
  • An easy way to go green by printing less paper.

Can I print my ticket from home?

No. All tickets are fully digital and only accessible via your mobile device. Your phone is your ticket.

How much does the app cost?

The Bills Mobile app and My One Buffalo app are FREE. There are no costs associated with managing your tickets via the Bills Mobile app, the My One Buffalo app or using Account Manager on your smartphone, including accessing tickets for mobile entry, transferring tickets or selling tickets online.

Download the Bills Mobile App from the Apple App Store or the Google Play Store.

Download the My One Buffalo App from the Apple App Store or the Google Play Store.

How do I access my tickets on my smartphone?

You are able to access your tickets on your smartphone through the Bills Mobile app or My One Buffalo app.

Click here for instructions on how to access your Secure Digital Ticket.

Your secure digital ticket has a new barcode that updates every 15 seconds.

Screenshots of this dynamic barcode will NOT get you into the event. It must be a live ticket on your mobile phone.

When should I download my ticket?

We recommend that you download your tickets at least 24 hours before the event. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).

Can I have multiple tickets on a single phone?

Yes; however, it’s much easier to transfer each attendee their individual ticket. Transferring tickets provides:

  • A way for all ticket holders to obtain event updates during an event, if applicable.
  • Accessibility to their seat information at all times.
  • An easy way to enter the venue without having to wait for your friends and family.

What if my entire party isn’t with me when I’m ready to enter?

You can easily transfer each member their ticket individually since each person entering will need a ticket to get in.

How do I Transfer a ticket?

Click here for instructions on how to Transfer your Secure Digital Ticket.

Does the person I send the tickets to need to create an account?

If they don’t have an account already they will create upon accepting the ticket transfer.

Click here for instructions on how to accept your Secure Digital Ticket.

What if I lose connectivity or can’t connect to my account at New Era Field?

To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay (formerly known as Android Pay).

What if my phone breaks, dies, or is lost/stolen before I arrive?

Simply come to the box office, present your ID and we’ll print your tickets for you (service fee may apply).

Download My One Buffalo

Download My One Buffalo

Questions, comments or concerns? Hit us up at help@myonebuffalo.com

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