Current Season Ticket Members
Current Season Ticket Members
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Season Ticket Member Emails
Meet Your Representatives

Ricky Ferrell
Manager of Premium Service
Ricky joined the Buffalo Bills in 2012. He is originally from Hilton, NY and graduated from St. John Fisher College, home of the Buffalo Bills training camp. Before coming over to the Bills Customer Service Team he spent 7 years working in Minor League Baseball and originally joined the Bills as a Sales Representative. His favorite memories on game day are growing up tailgating with his family and sharing in the passion of Buffalo Bills football with the other 70,000 Bills fans!

Jessica Laudico
Manager of Premium Service
Jessica started with the Bills organization during the 2013 season after graduating with a Bachelor’s degree in Sports Management from Niagara University. Her favorite part of game day is the atmosphere and excitement in the air prior to kickoff.

Zach Richards
Account Service Manager
Zach started with Bills organization prior to 2014 Season as a Premium Service Intern. After completing a degree in Sport Management from Niagara University in 2015, he joined the Bills as a Customer Service Coordinator. Zach is now a member of the Account Service Team. His favorite memory since joining the organization is LeSean McCoy’s touchdown in overtime versus the Colts in the famous snow game and seeing the reaction from the fans in attendance.

Nicholas Forcucci
Account Service Coordinator
Nick joined the Bills Organization in 2019 as a part-time Inside Sales representative after graduating from Niagara University with a degree in Sport Management and recently finished his MBA. In February 2020 he transitioned to a full-time staff member as a Ticket Sales Account Executive before making the switch to an Account Service Coordinator in 2021. His favorite Bills memory is watching the team’s entire 2020 playoff run to the AFC title game.

Sean Kaiser
Account Service Coordinator
Sean joined the Bills organization in 2018 as a member of the Mobile Ticket team and was a Training Camp intern for the 2019 Season. Sean grew up minutes from the stadium and has been attending games his whole life. Sean graduated from Fredonia in 2020 with a degree in Sport Management and Communications- Public Relations. He has also worked with the Buffalo Sabres and Bandits as a Game Presentation Assistant. His favorite Bills memory is watching the team end the drought and make the Playoffs in 2017.

Jordan Moore
Account Service Coordinator
Jordan joined the Buffalo Bills organization in 2020. Prior to working for the Bills, Jordan worked for Pegula Sports & Entertainment as an Inside Sales Representative. He graduated from Niagara University with a Bachelor’s in Sports Management. His favorite Bills memory is his first game with his Dad.

Sarah Swagler
Account Service Coordinator
Sarah graduated from Canisius College with a degree in Sport Management. She joined the Bills organization in 2021 as a member of the Mobile Ticket Team on game days and as a Customer Service Representative in our Ticket Office. Prior to working with the Bills, Sarah interned with the Metro Atlantic Athletic Conference during their championship tournaments as an Operations Assistant. Her favorite memory while working with the Bills was the 2022 Wild Card Victory against the New England Patriots.

Nadia Warren
Account Service Coordinator
Nadia joined the organization in 2018 as a Game Day Box Office & Customer Service Representative. In 2019 she transitioned to her current role as an Account Service Coordinator. Nadia graduated from Boston University with her Bachelor’s degree in Communication with an emphasis on Public Relations. Prior to joining the Bills organization, she interned with the Buffalo Sabres Media Relations Department for the 2017-18 season and worked as the Media Relations Assistant for the Buffalo Beauts during their 2018-19 season. The NFL’s Crucial Catch initiative is very close to Nadia’s heart and she looks forward to the Bills Crucial Catch game every October.