Refund and credit policy for Bills-Jets ticket holders

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Buffalo Bills policy will affect the original account owner of record for tickets to the Jets-Bills game originally scheduled for November 23, 2014 at Ralph Wilson Stadium purchased through the Bills and Ticketmaster.

Bill Season Ticket Members

Season ticket owners will have their accounts automatically credited for the Jets game to their 2015 Season Tickets.  Accounts may reach out to their account representative to request a refund.  Refund requests will begin being processed December 2, 2014.

Single-Game Tickets Purchased Through Ticketmaster

Fans who purchased single-game tickets by telephone or the internet through Ticketmaster will receive a refund to the credit card used for the original purchase, including fees (except UPS and InStore Pick Up, if applicable) within 7-10 business days.

If tickets were purchased in person through a Ticketmaster outlet, then the original tickets must be returned to the same outlet, where purchased, to receive a refund.

Single-Game/Group Tickets Purchased Through Bills Ticket Office

Fans who purchased single game or group tickets from the Buffalo Bills ticket office, 1-877-BB-TICKS, or online through Buffalo Bills Account Manager or Buffalo Bills Group Manager will automatically receive a refund to the same credit card from the original purchase or via check if the original tickets were purchased via cash or check.  Refunds will begin being processed December 2, 2014.

Single-Game Tickets Purchased/Sold Through TicketExchange

Fans who purchased single-game tickets by Buffalo Bills/NFL TicketExchange will receive a refund to the credit card used for the original purchase, including fees (except UPS and InStore Pick Up, if applicable) within 7-10 business days.

Fans who sold tickets via Buffalo Bills/NFL TicketExchange will be contacted with an exact date when the funds will be pulled out of the sellers account.

Tickets Purchased From Other Sources

Fans who purchased tickets from a source other than the Bills or Ticketmaster must contact that specific source for a refund. The Bills are not responsible for refunds to purchasers of tickets through other sources.

For more information call the Bills ticket office at 1-877-228-4257 on Monday, November 24 when the offices re-open.

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