Playoff Ticket and COVID-19 Testing Requirements FAQs

Playoff Ticket and COVID-19 Testing Requirements FAQs

BUFFALO BILLS 2020 PLAYOFFS FREQUENTLY ASKED QUESTIONS 

As part of a New York State Demonstration Project, Buffalo Bills fans were permitted to attend the first Bills home playoff game in 25 years. New York State approved a capacity of 6,772 fans to attend the Bills first playoff game. At this time, it has not been determined if fans will be permitted to attend the Divisional round matchup. If fans are permitted, they will be required to obtain a NEGATIVE COVID-19 test result prior to the game. This testing will be conducted by the NFL's testing partner, BioReference Laboratories. Please see below for information about the testing requirements. Further, attendees will be required to self-screen for COVID-19 symptoms prior to arrival at Bills Stadium pursuant to the questionnaire below. Please see below for information about ticketing.

All fans attending the Bills Playoff Game will be required to adhere to all applicable New York State, CDC and NFL Guidelines. In addition, any fans traveling to New York will need to follow New York State Travel Guidelines. Please see the following link for information about NYS Travel Guidelines.

TICKETING

Who can purchase a ticket? Tickets will be made available for purchase on January 10 to Bills Season Ticket Members who opted into purchasing tickets earlier this year. Purchasing windows will be based on account tenure. Club Seat Season Ticket Members and Non-Club Seat Season Ticket Members will be in separate pools. Unfortunately, we do not anticipate tickets being available for all Season Ticket Members and we do not anticipate any tickets being available for general public sale.

What seats are available? Due to limited capacity, tickets will ONLY be made available in certain sections of Bills Stadium, including the Sideline Club Seat sections, and the 100 and 200 level of Bills Stadium. The 300-level will remain closed. You will not have access to your regular seat location.

  • Tickets will be available to purchase in pods of 2 seats or pods of 4 seats ONLY. The number of seats included within a pod cannot be changed. If three (3) people are planning on attending the game, you will need to purchase a pod of 4 tickets.
  • Tickets will be limited to one pod per Season Ticket Account. The person who makes the purchase of the ticket pod will be responsible for coordinating all ticket holders within the pod, since the ticket scanning process for entry will be done via the ticket purchaser's mobile device.
  • The person who makes the purchase of the ticket pod will be required to provide the legal name as it appears on government issued identification, email address and certain contact information (e.g., date of birth; mobile number) for all members of their ticketed pod as part of the testing process.

When will tickets be available?

  • Divisional Round (if applicable): Tickets will be available for purchase on January 10, 2021 and January 11, 2021.
  • Conference Championship (if applicable): If New York State permits fans at future games, information for Conference Championship tickets will be shared at a later date.

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How much does it cost to attend the game?_

  • Ticket Prices: Prices for tickets vary by section from the Sideline Clubs to the Labatt End Zone. Ticket prices will range from $80/ticket to $345/ticket, plus testing and parking fees. Please note that Ticketmaster also charges an $8/ticket fee.
  • Testing: In addition to the ticket price, fans will be charged $63 per ticket to cover all associated testing costs. Testing is being provided by BioReference, the NFL's testing partner, at a reduced cost to our fans. All test fees are non-refundable once a test is taken.
  • Parking: There will also be an additional $11 charge per ticket for parking. Every attendee will be provided a parking space. The person who makes the purchase of the ticket pod will be provided parking passes for all ticket holders within the pod. There is no tailgating or loitering permitted in the parking lots or any area of the stadium grounds. Once parked, fans should proceed to their assigned gate at the assigned time for stadium entry.

How will tickets be purchased?

  • Based on seniority, Club Season Ticket Members will receive an email from the Buffalo Bills with a set time to go online and select club tickets on Sunday, January 10, 2021.
  • Based on seniority, Non-Club Season Ticket Members will receive an email from the Buffalo Bills with a set time to go online and select tickets on Sunday, January 10, 2021 or Monday, January 11, 2021.
  • Season ticket members who purchased tickets to the Wild Card game may not have access to purchase tickets to the Divisional Round to afford more fans the opportunity to attend.

Are suites available? No individual game suites will be available for purchase. Existing suite holders will be directly contacted by their suite representative.

Additional Ticketing Information

  • Tickets will be mobile only. There will be NO paper tickets.
  • Ticket reselling and forwarding will NOT be permitted.
  • Tickets will only be accessible through the Season Ticket Member's account of the ticket purchaser. With ticket forwarding not permitted, ticket pods will need to come to the gate together at their designated time.
  • Parking passes will be provided to the person who makes the purchase of the ticket pod.
  • If fans cannot attend due to New York State COVID policies, purchasers will have any money paid applied as an account credit. Purchasers can also request a refund.
  • All tickets are subject to cancellation at a future point by the Department of Health based on COVID-19 precautions.

TESTING

As part of the Demonstration Project, New York State is requiring all ticket holders to obtain a negative COVID-19 test result to attend the game. Only ticket holders who test and can provide proof of a NEGATIVE test via BioReference Laboratories (https://www.bioreference.com/patient-portal/) at Bills Stadium will be allowed to attend the game.

Who must be tested to attend the game? We will require all fans entering Bills Stadium to have received a negative COVID-19 test result. That test will be administered by BioReference at Bills Stadium two (2) to (3) days before the date of our first home playoff game. BioReference at Bills Stadium is the only approved testing center to obtain a COVID-19 test, results from any other testing center will not be accepted Testing and instructions will be provided by the Buffalo Bills via an email after the ticket purchase. If you do not receive an email about testing by Tuesday, January 12, 2021, please contact the Buffalo Bills Ticket Office.

Why must fans be tested to attend the game? As part of the Demonstration Project, New York State is requiring all ticket holders to obtain a negative COVID-19 test result to attend the game.

How will fans be tested?

  • How will tests be scheduled? Each member of your ticket pod, based on the information you provided, will be sent an email with a URL to the BioReference website to pre-register and schedule a testing date and time. Pre-registration will enable a quicker testing process for you. The Bills highly encourage you to sign up for the earliest test slot you can find.
  • What do I bring to the test? Attendees will be required to provide government issued identification (driver's license, passport, birth certificate).
  • Where is the testing being performed? Testing will be performed in the parking lot of the Bills Stadium (Parking Lot 4). View map here.
  • What happens if I miss my testing window? Leverage the scheduling link provided at ticket purchase to re-schedule test time. If you are unable to re-schedule your test time during the testing days, please contact the Bills Ticket Office directly at 1-877-228-4257. If you have missed the testing days, please contact the Bills Ticket Office directly at 1-877-228-4257. All tests are non-refundable. A missed test during the testing days will lead to forfeiture of your ticket due to New York State requirements.
  • How will I be notified of my test result? BioReference will send all test results to individuals through a secure email. The email will include a PDF version of the test result. Testing results will also be available through the BioReference portal (bioreference.com/view-results). For issues obtaining results through the BioReference patient portal, please contact BioReference 1-888-279-0967 M-F 8AM-8PM ET and Sa-Su 9AM-5PM ET or email PatientPortal@bioreference.com*. *The ability to display a negative test result is required for entry into Bills Stadium on gameday. For individuals with negative results, the PDF view must reflect the fan's name, date of birth, address, and negative test date. If the test is positive, please reach out to the Buffalo Bills Ticket Office.
  • What happens if I test POSITIVE? If you receive a positive result, please contact the Buffalo Bills Ticket Office. You can receive a refund for the ticket purchase and parking, or you can receive a refund for the entire group within the pod. All associated test fees are non-refundable.
  • What happens if someone in my Pod tests POSITIVE? Please contact the Buffalo Bills Ticket Office You can receive a refund for the individual ticket purchase and parking fee, or you can receive a refund for the entire group within the pod. All associated test fees are non-refundable.
  • What if I have a question about my test result? Please contact BioReference at 1-888-279-0967 M-F 8AM-8PM ET and Sa-Su 9AM-5PM ET or email PatientPortal@bioreference.com with any questions about your test result.
  • Can I get tested elsewhere and bring that result with me on gameday? No. As part of the New York State Demonstration Project, tests must be conducted at Bills Stadium via BioReference.

GAMEDAY GUIDELINES

Do I need to wear a mask? All attendees will be required to always wear a mask while at Bills Stadium. Masks must be worn at all time while on stadium grounds and while traversing Bills Stadium, and while sitting in your assigned seat, club seat or suite. The only time you are permitted to remove your mask is during the active consumption of food and beverage. Non-compliance with the mask requirement will result in ejection.

Will tailgating be allowed? NO. Tailgating will NOT be permitted.

Where do I park? Based on your seating location, your ticket pod will be assigned parking spots in a specific parking lot located in the "North Zone" or "South Zone" at Bills Stadium. Your parking lot and zone will be associated with where your gate assignment to enter Bills Stadium is located. As parking is added to your ticket price, all fans will park in the Bills parking lots at Bills Stadium. Please see the Parking Lot Map here for additional information. Due to safety concerns, rideshare is strongly discouraged.

When can I enter Bills Stadium? Gates will open two (2) hours prior to kickoff. Fans may enter Bills Stadium "early" through their designated gate at this two (2) hour mark until ninety (90) minutes before kick-off. Starting ninety (90) minutes before kickoff, all ticket holders within a ticket pod will be assigned a specific 10-minute window to enter Bills Stadium. Entry times are being assigned to manage the flow of fans into Bills Stadium and to help everyone get into the stadium on-time and safely. Fans MUST enter at their assigned gate as noted on their ticket or they will not be permitted entry. Once inside Bills Stadium, fans will be restricted to their respective zone. Please see the Zone Map here.

What is the process for entering Bills Stadium? Fans will be required to go through two checkpoints at their assigned gate.

  • Checkpoint # 1 – The first checkpoint will be to verify the ticket holder's negative COVID-19 test result. All ticket holders will be required to provide (1) proof of their negative COVID-19 test from the BioReference laboratory and (2) a government issued ID (e.g., Driver's License, Passport). The government issued ID must match the name on proof of the negative COVID-19 test for attendees of all ages. Proof of the negative COVID-19 test is the BioReference test result in the form of (i) a mobile screen shot from the BioReference portal or (ii) a print-out of the test result from BioReference.
  • Checkpoint # 2 – The second checkpoint will be the standard security screening and ticket verification.

What is required to enter Bills Stadium? In addition to a valid ticket, fans will be required to provide either (1) a mobile screen shot of the PDF view or 2) a printout with the fan's name, date of birth, address, and negative test result from the official testing laboratory. This will be required to show for entry into the stadium along with government issued ID for every ticket holder.

What happens if I do not have a mobile phone or do not have a printed PDF of my test results? It's a requirement that all fans have proof of their negative test result via their mobile phone or a printed PDF.

What happens if I can't prove that I had a negative Covid-19 test on gameday? You will NOT be permitted to enter Bills Stadium. Please contact the Buffalo Bills Ticket Office in this scenario prior to Gameday.

Will bags be permitted at Bills Stadium? NO. Bags will not be permitted inside Bills Stadium as part of enhanced safety procedures and to expedite entry. A small clutch purse (4.5"x6.5") for personal belongings is permitted. Please contact your Bills Ticket Representative for any special needs.

Will concessions be available? Yes. Concession stands will be open until 10 PM for the Divisional Round game (as mandated by New York State executive order) and every concession stand will have the same limited food and beverage offerings. We strongly encourage all fans utilize the closest concession stand to their seating location to limit traffic flow throughout Bills Stadium, and to purchase food and beverage prior to 10 PM during the Divisional Round game. All concession purchases will be CASHLESS. Only credit and debit cards will be accepted as a form of payment at Bills Stadium or the Bills Store. We are limiting eating and drinking to the seating bowl or in suites to avoid congregation in the concourse.

GAMEDAY HEALTH SCREENING

Do I need to self-screen for COVID-19 symptoms on gameday? Yes. By purchasing a ticket, fans are agreeing to the Fan Health Promise, details of which are found in the ticketing terms and conditions found here (buffalobills.com/ticketback). New York State requires each fan to self-screen using each of the following questions prior to leaving their homes on gameday in order to attend the game:

1- Symptoms. Are you currently experiencing, or have you recently (within the past 48 hours) experienced any of the following symptoms?

  • Fever (above 100.0 degrees Fahrenheit) or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Note: A few of the above symptoms may occur with pre-existing medical conditions, such as allergies or migraines, that have been diagnosed by a health care practitioner. In those cases, you should only answer "yes," if your symptoms are new or worsening.

  • If Yes, CANNOT ATTEND GAME
  • If No, CAN ATTEND GAME

2- Contacts. In the past 14 days, have you had any known close contact (or proximate contact as determined by local health authorities) with a person confirmed by a diagnostic test, or suspected based on symptoms, to have COVID-19?

Note: Close contact is defined by New York State Department of Health as being within 6 feet of an individual for 10 minutes or more within a 24-hour period, starting from 2 days before their symptoms developed or they were tested. Close contact does not include individuals who work in a health care setting wearing appropriate, required personal protective equipment.

  • If Yes, CANNOT ATTEND GAME
  • If No, CAN ATTEND GAME

3- Positive Test Results. In the past 10 days, have you tested positive for COVID-19 through a diagnostic test?

  • If Yes, CANNOT ATTEND GAME
  • If No, CAN ATTEND GAME

4- Travel. If you have traveled within a state that does not border New York, or a CDC Level 2, 3, or 4 Travel Advisory country, within the past 14 days, have you followed EITHER of the following precautions?

  • (1a) quarantined for a period of 14 days upon arrival to New York OR (1b) met the criteria for the 10-day quarantine option OR
  • (2a) if travel was greater than 24 hours, "tested out" of the 10- or 14-day quarantine by obtaining a diagnostic test within 3 days before arrival to New York, quarantined upon arrival, and obtained another diagnostic test 4 days after arrival, and received negative test results for both tests OR
  • (2b) if travel was less than 24 hours, "tested out" of the 10- or 14-day quarantine by obtaining a diagnostic test 4 days after arrival to New York, and received a negative test result
  • If Yes, CAN ATTEND GAME
  • If No, CANNOT ATTEND GAME
  • If Not applicable (e.g., I did not travel), CAN ATTEND GAME

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