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A letter explaining the NFL ticket refund policy for Bills fans


Dear Bills fans,

We hope you and your families are well and are staying safe and healthy throughout the COVID-19 pandemic.

With the announcement of the schedule slated for Thursday night, the National Football League set forth a league-wide policy on ticket refunds that we wanted to communicate with you in advance.

NFL Statement:

We have every expectation that there will be a full NFL game schedule in 2020. However, if a game is cancelled and cannot be rescheduled, or is played under conditions that prohibit fans from attending, ticket buyers who purchase tickets directly from the club (i.e., Season Tickets, Group Sales and/or Partial Season Plans) will receive the option of a full refund of [their] ticket purchase price (plus associated fees) for any impacted games or have the ability to apply the applicable amount to a future ticket purchase:

1.Tickets purchased directly from Clubs: League-wide Refund policy for cancelled games or games played without spectators will apply

2.Single Game Tickets purchased through NFL Licensed Channels –Refund policies for cancelled games:

  • Ticketmaster: Automatic refunds provided for all primary and secondary sales within 30 days of cancellation
  • SeatGeek: Refunds provided upon request for all primary and secondary sales within 30 days of cancellation
  • StubHub: No refunds unless required by law. Credit issued worth 120% of original order. Credit expires in 2022 and can be used on any future StubHub purchase. The following states require refunds be issued and Ticket Buyer must call Stub Hub directly to request refund: CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN.

As far as the sale of Bills tickets for the 2020 season, season tickets remain on sale by calling 877-BBTICKS.

Please note that every effort is being made to accommodate our current season ticket members who are navigating through this difficult pandemic. We have and will continue to encourage them to reach out to their account representative with any questions or concerns.

Beginning on Thursday night after the schedule is announced, a limited number of single-game tickets for Bills home games will be available on

The dates for the Season Ticket Member presale, the group ticket on-sale and the full single game on-sale will be announced at a later date.

We thank each and every one of our fans and season ticket members for their tremendous support and we hope to see you at New Era Field this fall. Go Bills!

Chris Colleary

Vice President of Ticket Sales and Service

Buffalo Bills

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