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Stadium A-Z Guide

Stadium A-Z Guide

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Accessible Services – Seating

If a guest requires accommodation for accessible seating, they should be directed to the Guest Experience Booth closest to their original ticketed seat location. The Guest Experience Booth team may be able to relocate the Guest to an ADA Platform located throughout either the Main Concourse or Upper Concourses based on availability.

If a Guest is sitting in one of our Premium Spaces, such as the ChargeBar, Field Club or Reserved+, the Guest should be directed to the Guest Experience Supervisor within the designated Premium Space.

If a Guest is seated within the 716 Club Lower or Upper, they should be directed to the Guest Experience Concierge located near the top of the stairs and escalators on each level.

Guests that have purchased tickets directly through the Bills or Ticketmaster can also contact the Buffalo Bills Ticket Office to have their seats relocated ahead of the game.

Accessible Services – Transportation

Bills fans can now request their own Golf Cart or Wheelchair escort through the request link at BuffaloBills.com! Each web form is activated on the day of the game; requests made in advance of the game cannot be accommodated. For the most efficient results, requests should be made with no more than 30 minutes' advanced notice. Ex. Submitting a Wheelchair Pickup from seated location at 3:30pm for a 4pm pickup time.

In addition to completing the web forms, guests may also request a pick-up/drop-off for a Golf Cart or Wheelchair by contacting the below phone numbers.

  • Call the Fan Hotline: 716-312-8933
  • Text the Fan Text Line: 716-588-1960

For the safety of our Team Members and for liability purposes, the Guest Experience Golf Cart Team cannot leave the Buffalo Bills property and parking lots within our campus footprint. If a Guest parked off-site at a private lot, our Golf Cart Team may drop guests off within our campus footprint as close to their vehicle as possible, without leaving our parking lots.

Adult Changing Tables

Family Restrooms equipped with an Adult Changing Table are located in the following areas of Highmark Stadium.

Main Concourse

  • Adjacent to Section 141 and Entry 6

Upper Concourse

  • Adjacent to Sections 315 and 342

Premium Areas

  • Suite Balcony Level
  • 716 Club Upper

Assisted Listening Devices

Assistive Listening Devices (ALDs) are designed to bridge communication gaps by boosting audio and reducing background noise. They range from portable amplifiers for personal use to venue-wide systems like hearing loops and FM transmitters that send sound directly to your ears.

Highmark Stadium will have ALDs at each of our Guest Experience Booths on the Main & Upper Concourse, including four PLA-90 devices, which is a portable counter loop system intended for short-range, face-to-face communication.

  • The unit picks up the speaker's voice through its built-in microphone
  • It transmits that audio through a localized magnetic field
  • Users switch their hearing aid or cochlear implant to T-coil mode to receive the signal directly
  • The effective coverage area is limited to the immediate interaction zone (roughly a few feet around the unit), so placement relative to the user is important.

Personal Assisted Listening Devices may be checked out at any Guest Experience Booth throughout Highmark Stadium. Guests will be required to provide their name and contact information. Guest Experience Team Members will track this information using 24/7 Communicator devices.

Closed Caption Devices

Highmark Stadium has (2) designated Closed Caption boards, located in the South Endzone

of the stadium. Guests may utilize the Closed Captioning feature on the Bills Mobile App or through their own personal device by scanning the QR code below. The QR code is also available for scanning at all Guest Experience Booths throughout Highmark Stadium.

VIEW QR CODE HERE

Elevators

Elevators - Elevators are located throughout Highmark Stadium and serve as one of the primary methods of transportation between levels. Elevators are located throughout the main and upper concourses, as well as in premium locations.

  • Locations –
    • General Areas: Across sections 105 (A1), 155 (A2), 131 (C1) & 141 (C2) and Entries 6 (B1) and 7 (B3)
    • Premium Areas: Suites, Field Club, Charge Bar (B1 & B3), Bunker Suites/Reserve+ (D2.2)

Sensory Kits - Guests with sensory issues may check-out a Sensory Inclusion Kit from the locations listed below. Kits typically include noise cancelling headphones, fidget toys, and a KultureCity VIP Identification Card.

Sensory Kit Pick-Up Locations:

  • Guest Experience Booths – Main Concourse Booths 105, 114, 133, 138 and Upper Concourse Booths 306, 313, 333, 340
  • Premium Entries 2, 4, 10
  • M&T Bank Lounge Concierge
  • 716 Club Lower Concierge Desk

Sensory Rooms - We have partnered up with KultureCity and our sponsor, Kaleida Health & Doug Flutie Jr. Foundation for Autism, to offer seven (7) Sensory Rooms throughout Highmark Stadium. Sensory Rooms allow for those with invisible disorders or sensory needs (such as Autism, Parkinson's Disease, PTSD, etc.) to feel more comfortable attending a major sporting event. Guests are welcome to visit our Sensory Rooms at any time during an event and room locations are listed below.

Sensory Rooms are in the following stadium areas:

  • Field Club
  • 716 Club Lower
  • Suites Balcony (Upper)
  • Adjacent to Section 104 and 140 on the Main Concourse
  • Adjacent to Section 304 and 340 on the Upper Concourse

Service Animals

Service Animals are permitted in Highmark Stadium but are limited to service dogs and service miniature horses.

It is okay to ask for documentation and/or if the animal is trained to perform a specific task. You should NEVER pet a Service Animal while they are working.

AEDs

All our responding EMTs carry an AED with them. In addition, fixed AEDs are also located in both public concourses / areas and back of house spaces. AED locations have designated signage for visual identification.

We currently have over 45 AED located in Highmark Stadium throughout all levels of the building.

First Aid Rooms can be found on the Main Concourse across from Section 144 and Upper Concourse across from Section 344.

AISLES AND STAIRWAYS

For the safety of all guests and Team Members, all aisles and stairways must be kept clear.

  • Erie County Sheriff performs aisle walks at the 12- & 6-minute mark.
  • Guest Experience performs aisle walks at the 10- & 4-minute mark.
  • Allied Security performs aisle walks at the 8- & 2-minute mark.

ALCOHOL POLICY, ALCOHOL SHUT OF PROCEDURE AND TIMES

Alcohol Policy – Legends Global is the food and beverage service provider at Highmark Stadium. The Buffalo Bills and Legends Global work together to promote responsible consumption of alcoholic beverages for guests attending events.

No outside beverages of any kind are to be brought through the Security Gates. Alcohol purchased within the Secure Perimeter is permitted to be brought into the stadium.

Proof of Identification - New York State Law requires that individuals must be 21 years of age or older to purchase, possess, or consume alcoholic beverages. All guests will be asked for proof of identification. The Buffalo Bills, Legends Global, and any contracted security vendors or agencies reserve the right to check for proof of age for any guest purchasing and/or possessing alcohol.

According to New York State Law (Section 65-b.2(b) - ABC Law), the following are the only acceptable forms of identification:

  • A valid driver's license or non-driver identification card issued by the New York State Commissioner of Motor Vehicles, the Federal Government, a State Government, a Commonwealth, Possession, or Territory of the United States, or a Provincial Government of Canada.
  • A valid passport issued by the United States government and any other country.
  • A valid military identification card issued by the United States armed forces.

Legends Global and Stadium Management reserve the right to deny the sale or service of alcohol to guests who show signs of intoxication or who cannot provide acceptable identification.

Possession - There is a maximum of two (2) drinks (any combination of beer, wine, or liquor) per possession allowed inside the stadium. No more than two (2) drinks will be sold per purchase at all concession stands, and club locations. Guests possessing alcohol, who do not have acceptable proof of age will be ejected and may be subject to arrest. Guests found to be passing alcohol to minors will be ejected and subject to arrest.

Alcohol Sales End - All alcohol sales and services will be discontinued at the end of the 3rd quarter, except in the clubs and suites, where services will continue until the conclusion of the game.

Stadium Management reserves the right to modify policies or procedures at any time without notice to guests.

ATMs

All concession and retail locations in Highmark Stadium accept cashless forms of payment only. Highmark Stadium has two (2) Reverse ATMs (cash-to-card conversion kiosks) located inside Entry 9 and next to the Guest Experience Booth in Section 341.

Reverse ATMs allow guests to convert cash into digital funds to use at Highmark Stadium.

B

BABY CHANGING TABLES

Baby Changing Tables are located in all Family Restrooms throughout Highmark Stadium. For more information on specific locations, refer to 'Family Restrooms.'

BAG POLICY

The Buffalo Bills encourage fans not to bring any bags; however, bags are permitted within the following guidelines. One clear bag no larger than 12" x 6" x 12" or clutch purse no larger than 6.5" x 4.5".

All bags are subject to inspection upon entering Highmark Stadium. For more information regarding our bag policy, see 'Permitted Items'.

BALLS LEAVING THE FIELD

Footballs that enter the seating area during pre-game and warm-up periods, as well as during regular game play must be returned to the field. Team Members should work together to ensure recovery of the 'K' Ball, the primary kicking ball used during games. When a football is recovered by a Team Member from a fan, Team Members should not promise that a replacement ball will be given to the fan.

BANNERS AND SIGNS

Banners and signs are generally permitted, but any such item deemed by Stadium Management to be dangerous, inappropriate, or which obstructs the view of other guests will be removed. Banners and signs must be event-related, in good taste, and not commercial or political. Flags or banners that are commercial, offensive in nature, or attached to poles/sticks are prohibited. Banners or signs may not promote or advertise organizations or companies not affiliated with the Buffalo Bills and may not be placed over any official signage. Banners and signs may not be affixed, hung, or held over the field level wall or over the tunnel walls.

The Buffalo Bills reserve the right to remove any banner or sign.

BEVERAGES, BOTTLES, CANS

Beverages, beverage containers, bottles & cans of any kind are not permitted inside Highmark Stadium.

C

CAMERA POLICY

Still cameras are permitted inside Highmark Stadium. Video cameras and cameras with extended or detachable lenses longer than six (6) inches are not permitted. Guests may not reproduce any images for any commercial use without written approval from the Buffalo Bills. Camera bags are not permitted.

CHARGING STATIONS

The Buffalo Bills work with ChargeFUZE to bring portable chargers to Highmark Stadium for in-game and event usage. Guests can rent portable charging units during games and events. Portable charging units can adapt to various devices and assist for any desired time and returned to any of the four stations once usage is complete. Guest Experience staff will be able to assist guests in need.

  • Main Concourse
    • 01.A1 – Near Guest Experience Booth 105
    • 01.C1 – Inside Entry 8 by Bills Store
  • Upper Concourse
    • 03.A2 – Near Guest Experience Booth 313
    • 03.C2 – Near Section 339 Market (next to giant Bud Light can)

CLUB AND SUITE ENTRANCES

There are designated Club and Suite Entrances at Entries 2, 4, and 10.

  • Entry 2 – Suites & Gallagher Founders Club
  • Entry 4 – Suites, Gallagher Founders Club, Seneca Resorts & Casinos Field Club
  • Entry 10 – Toyota Club & 716 Club

CONCIERGE DESKS – PREMIUM SPACES

For the convenience of our Club or Suite Members, there are concierge desks located in each premium space. Locations:

  • Entries 2, 4, and 10
  • Field Club
  • Toyota Club & 716 Club
  • M&T Bank Suite Atrium

CONCESSIONS

All concession stands are Highmark Stadium are cashless and will require a credit card or mobile payment.

The Buffalo Bills work with ChargeFUZE to bring portable chargers to Highmark Stadium for in-game and event usage.

Closed Caption Devices

Guests may utilize the Closed Captioning feature of the Bills Mobile app.

The Closed Captioning feature is only visible on game days and can be found in the MORE menu on the app. A limited number of mobile phones are available to be checked out with a valid driver's license at Guest Experience Booths 112, 133, 311, and 334.

D

DRONES

If you see a drone on our stadium campus, contact Highmark Stadium Security by texting DRONE to 716-588-1960. Drones are not permitted at Highmark Stadium. If a drone lands in the stadium, clear a 50-foot radius from the landing zone to ensure the safety of guests, Team Members, and stadium personnel.

E

ELEVATORS

Elevators are located throughout Highmark Stadium and serve as one of the primary methods of transportation between levels. Elevators are located throughout the main and upper concourses, as well as in premium locations.

  • General Areas: Adjacent to sections 105 (A1), 155 (A2), 131 (C1) & 141 (C2) and Entries 6 (B1) and 7 (B3)
  • Premium Areas: Suites, Field Club, Charge Bar (B1 & B3), Bunker Suites/Reserve+ (D2.2)

ESCALATORS

Escalators are located throughout Highmark Stadium and serve as one of the primary methods of transportation between levels.

  • Main Concourse
    • Adjacent to Sections 121 and 124
    • Behind the Allentown Food & Beverage Market across from Section 149
  • Upper Concourse
    • Adjacent to Sections 321 and 324
    • Behind the Pepsi Food & Beverage Market across from Section 349
  • 716 Club
  • Entry 4 – Field Club

All Highmark Stadium escalators will move 'Up' when Ticket Entries open. Escalators will then switch in each respective area with (1) escalator going 'Up' and (1) escalator going 'Down' 5 minutes into the 1st quarter.

At the start of the 4th quarter, all escalators will be switched to 'Down'

EJECTION POLICY

Any irresponsible conduct will not be tolerated in the stadium parking lots or within Highmark Stadium, and in some cases may result in ejection from the game, revocation of season ticket privileges and/or arrest. Everyone deserves the right to enjoy the excitement and enthusiasm of game days. Please treat all fans with courtesy and respect, including visiting team fans. Our Team Members will proactively implement the Fan Code of Conduct

F

FAMILY RESTROOMS

Family Restrooms are located in the following areas of Highmark Stadium:

Main Concourse

  • Adjacent to Sections 102, 132, 141 as well as Entry 6 and Entry 7

Upper Concourse

  • Adjacent to Sections 303, 315, 330 and 342

Premium Areas

  • 716 Club Upper
    • Adjacent to Sections C221 and C233
  • Charge Bar Concourse
  • Gallagher Founders Club

FAMILY SECTION

Highmark Stadium does not have a designated Family or Alcohol-Free Section.

FAN CODE OF CONDUCT

The Buffalo Bills and our valued team partners have an unwavering focus on the fans and are committed to providing all guests with a safe, clean, comfortable, friendly, and enjoyable game day experience inside and outside Highmark Stadium.  Especially as we experience and celebrate the inaugural season in the new Highmark Stadium, we strive to promote responsible behavior and make the guest experience family-friendly, memorable, and consistently positive for football fans of all ages.

Any irresponsible conduct will not be tolerated in the stadium parking lots or in Highmark Stadium, and in some cases may result in ejection from the game, revocation of season ticket privileges and/or arrest. Everyone deserves the right to enjoy the excitement and enthusiasm of game days. Please treat all fans with courtesy and respect, including visiting team fans.  Our Team Members will proactively implement the Fan Code of Conduct that includes some of the following behaviors not tolerated by the NFL and Bills:

  • Attempting to bring alcoholic beverages or other prohibited items into the secure perimeter.
  • Excessive standing or unreasonably obstructing the view of other patrons.  Spontaneous reactions to plays within the game are expected and encouraged, but your continued standing when most other guests are sitting is not permitted.
  • Failure to follow instructions or show your ticket when asked by team or stadium personnel.
  • Failure to comply with safety policies, including, but not limited to, throwing of any items or snowballs.
  • Failure to sit in your ticketed seat location.
  • Failing to retain and present your ticket if requested by Highmark Stadium Team Members.
  • Fighting, foul language or obscene gestures.
  • Inappropriate displays of affection for a public setting.
  • Indecent exposure, obscene clothing, or offensive signs.
  • Interfering with the game (including entering the field or throwing objects onto the field).
  • Intoxication or signs of impairment.  Please drink responsibly.
  • Offensive language or obscene gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
  • Scalping, improper resale of tickets, misuse of tickets/credentials, illegal merchandise sales.
  • Verbal or physical harassment of guests, including visiting team fans.  Please be respectful.
  • Violating the No Tobacco Products policy.  Highmark Stadium is a tobacco / smoke-free facility.
  • ANY conduct deemed to be inappropriate or dangerous to spectators, participants or Team Members.

Bills fans are among the best tailgaters in the NFL. Please take pride in your tailgate and your parking lot and help clean up your area before entering the game.

Season Ticket Members are responsible for the conduct of people occupying their seats, and those people that do not adhere to the Fan Code of Conduct will result in having season ticket privileges revoked without reimbursement to the account holder.

FAN EXPERIENCE INFORMATION

My First Game Certificates - Guests who are attending their first ever Buffalo Bills game can stop by any Guest Experience Booth and receive a certificate from Billy Buffalo commemorating their first game.

Stickers - Guests are encouraged to visit any Guest Experience Booth throughout the stadium to receive a sticker.

FAN HOTLINE & TEXT MESSAGE SYSTEM

Fan Hotline – 716-312-8933

Our goal is to provide enjoyable entertainment for all guests attending any event at Highmark Stadium. If guests need assistance while attending the game, they are directed to contact stadium personnel, visit a Guest Experience Booth, or call the Game Day Fan Hotline. The fan hotline opens at when parking lots open, (4) hours prior to kickoff, and closes one (1) hour after the game.

Fan Conduct Text Line – 716-588-1960

Guests at Highmark Stadium also have a text messaging service available, which allows patrons to report emergencies or problems immediately to stadium personnel. A stadium representative receives the text message, and the appropriate assistance is dispatched from the Event Command.

To Send a Text: Text the location and issue to (716) 588-1960.

FIRST AID

Emergency medical teams are on call at Highmark Stadium at all times. If anyone requires medical assistance, please contact the nearest Guest Experience or Security personnel. Guests can also proceed to the ER/First Aid Locations located on the Main Concourse across from section 144 or on the Upper Concourse across from section 342.

FOOD - DIETARY RESTRICTIONS

Dietary Offerings

  • Vegetarian
    • Cheese Pizza (v): 110, 119, 716 Lower Market South, 716 Upper Market South, 716 Upper Market North, 134, 149, 311, 323, 334, 349
    • French Fries (v) (df): 101, 116, 119, 127, 145, 716 Lower Market North, 716 Upper Market North, 301, 302, 317, 318, 328, 340, 349
    • Orchard Park Party Mix (v): 101, 110, 127, 302, 318, 328
    • Chips & Cheese (v): 114, 133, 149,
    • Soft Serve Custard (v): 106, 110, 119, 127, 149, 301, 308, 317, 333, 340, 320, 326, 333,
    • Smoked Street Veg (v): Southern Junction Exterior Market
    • Cauliflower Foldie (v): Southern Junction Exterior Market
  • Gluten Free
    • Highmark/Spicy Golden/John Mumbo Wings (gf): 116, 119, 145, 716 Lower Market North, 716 Upper Market North, 301, 317, 323, 328, 340, 349,
    • Beef on Weck (gf): 106, 133, 716 Upper Market North, 308, 320, 333, 349
    • Soft Pretzel (gf) (vg): 106, 110, 114, 119, 133, 134, 139, 149, 716 Upper Market North, 716 Upper Market South, 308, 311, 320, 326, 333, 334, 339
  • Dairy Free
    • French Fries
  • Vegan
    • Soft Pretzel

All offerings can be found at multiple locations on 100 & 300 levels.

FIELD ACCESS

Access to the field area is strictly prohibited and only authorized persons with proper credentials will be allowed onto the field. Guests or unauthorized personnel entering the field area without proper credentials are subject to ejection and arrest. Any unauthorized personnel entering the field area without proper credentials will be subject to termination.

G

GATE OPENING TIMES

Highmark Stadium Security Gates open (3) hours prior to kickoff. All guests are subject to a security screening when entering the secure perimeter.

Highmark Stadium Ticket Entries open (2) hours prior to kickoff. All guests must scan a valid game ticket when entering the stadium.

GUEST EXPERIENCE LOCATIONS

Highmark Stadium has nine (8) permanent Guest Experience Booths, which can be found in the following locations:

  • Main Concourse
    • Across from Sections 105, 115, 133 and 139
  • Upper Concourse
    • Across from Sections 305, 315, 333 and 339

Guest Experience Ambassadors in these booths can assist with guest questions, directions, ADA Seat Relocations, First Game Certificates, Lost & Found, and Sensory Room/Kit usage.

H

I

J

K

L

LOST & FOUND

VIEW QR CODE HERE

The Bills are not responsible for lost, stolen, or damaged items. Items found on property are to be turned over to the Guest Experience Department for documentation and storage. Guests inquiring about lost items during an event can visit a Guest Experience Booth located within Highmark Stadium. Upon the conclusion of a game up to 90 minutes, guests should head to the Family Circle area and the window of Gate D to inquire about lost items.

Guests can scan the QR code below, also found at Guest Experience Booths, to assist guests in filing a claim:

All found items should be turned in to the nearest Guest Experience Booth.

LOST & FOUND GUEST COMMUNICATION POLICY

Upon filing a lost claim, the Guest Experience Department will work to match claims to found items. If a found item matches a lost claim, guests will be contacted within 48 hours. As the stadium and campus parking lots are cleaned following an event, items are collected at various times throughout the following week. We ask that all Team Members do not contact the owner of a found item, nor assume that the item was found.

LOST CHILDREN & MISSING PERSONS

Lost or Missing Person - In the event that you are approached by an individual, who would like to report a lost or missing person, ask for a description of the person – name, age, height, hair color, and description of clothing.  While remaining in the immediate area, locate your supervisor or Team Member with a radio to communicate details with Event Command. After the game has ended, if the guest has not been reunited with their lost or missing person please direct them to the Reunification Center located near Family Circle at Gate D.

Found Child/Missing Person - If you encounter a lost child or person situation, find the nearest Guest Experience Team Member to contact Event Command, and provide a detailed description of the individual including but not limited to; age, clothing, hair color, height, sex, etc. After the conclusion of the game, guests may be directed to the Reunification Center located near Family Circle at Gate D.

M

MERCHANDISE

There are several Bills Team Stores located both outside of and throughout the stadium. The Bills Team Stores offer a large selection of Official Bills merchandise.

Locations:

  • Main Team Store located on Abbott Road.
  • Outside Perimeter Locations: Merchandise location in Blue and Orange Lots.
  • Secure Perimeter Locations: Near Entry 6, 9, and 10.
  • Inside Stadium Locations:
    • Main Concourse
      • Adjacent to Entry 8 and Section 102
    • Upper Concourse
      • Adjacent to Sections 307, 312, 345 and the Labbat Skyline Deck
    • Premium
      • 716 Club (Toyota Club & Upper), Charge Bar, Field Club, Reserved+, Suites

MINI FIELD

Located within the secure perimeter between Gates C and D, The Mini Field is a family-friendly interactive areas complete with photo opportunities, sponsor activations, games, music and more to create the ultimate fan experience. The Mini Field will be open 3 hours prior to kickoff for all Buffalo Bills home games. The Mini Field will close down at kickoff.

MOBILE APP

Download the official Buffalo Bills mobile app today to stay locked in with exclusive team content all year long and make gameday go smoothly with mobile ticketing. The Buffalo Bills apps gives you access to real-time breaking news, live streaming video, on-demand highlights, feature stories, press conferences, and a behind the scenes look at the Buffalo Bills. The mobile app is available for free in both the Apple and Android app stores.

N

NOISE MAKERS

National Football League policy prohibits noisemakers from being brought inside Highmark Stadium. This includes air horns, cowbells, and whistles. Stadium Management reserves the right to confiscate any item that does not adhere to this policy.

NFTA METRO – GAME DAY EXPRESS

Fans looking for an alternative transportation solution to ride share on game days should check out the NFTA Game Day Express buses. For more information on routes, timing, and policies, visit the link below. The NFTA Metro Hub is located on Abbot Road

O

OUTSIDE FOOD & BEVERAGE

No outside beverages of any kind are to be brought through the Security Gates. Alcohol purchased within the Secure Perimeter is permitted to be brought into the stadium.

P

PAGING

Pages and/or private announcements will not be made at Highmark Stadium by either the PA announcer or on the videoboard. Please designate a meeting location should parties become separated; the Buffalo Bills recommend

PARENTS LOUNGES

There are fourteen (14) rooms throughout Highmark Stadium that are designated family spaces meant to provide a quiet, comfortable environment to feed a child, change a child or for nursing mothers to pump.

Either parent can utilize this room with a child, therefore the gender-neutral naming of the space.

Each room is outfitted with a chair, sink, countertop and infant changing table with a door that can be locked from the interior for the family's comfort.

Parents Lounge Locations:

  • Field Club
  • Main Concourse across from Section 104
  • Hallways between Entry 7 & Entry 8
  • M&T Bank Lounge Atrium Level
  • M&T Bank Lounge Balcony Level
  • 716 Club Lower
  • 716 Club Upper
  • Upper Concourse across from Section 303
  • Upper Concourse across from Section 326

PARKING AND TRANSPORTATION

NFTA Game Day Express

The NFTA, in partnership with the Bills, are proud to provide public transportation to and from Highmark Stadium on Game Days. The NFTA Game Day Express provides transportation services from various points throughout Western New York to the NFTA Transit Center, located across from Family Circle on Abbott Road. For specific information related to cost, locations, and timing, please visit metro.nfta.com/getting-around/special-services/game-day-express.

  • Service is limited and demand is high; plan on arriving 10-15 minutes ahead of scheduled departure to make sure you have a spot on the bus
  • This is an express service - buses will stop at designated transit centers only
  • Pickup and dropoff at Highmark Stadium will be located at the Transit Center, near Abbott and Southwestern. Check the map before you go.
  • Drinking, eating, and smoking are not permitted on the bus
  • Any audio devices must be used with headphones
  • All riders must remain on the bus until the bus reaches the drop-off location - riders will not be permitted to get off in the parking lot before the designated bus stop is reached
  • Priority seating at the front of the bus is reserved for seniors and people with disabilities; please offer these seats to people who need them
  • If the game is extended, the first buses will leave the stadium about 30 minutes after the end of the game

Parking Code of Conduct

To maintain a safe and family friendly environment, the Buffalo Bills ask that all guests adhere to the Parking Code of Conduct.  All guests must follow instructions of stadium personnel, and the following behaviors will not be tolerated. Violations of this Code of Conduct may result in ejection, arrest, and/or revocation of parking and ticket purchasing privileges.

  • Behavior that is unruly, disruptive, or illegal in nature.
  • Conduct that endangers spectators, Team Members, or participants.
  • Inappropriate displays of affection for a public setting.
  • Fighting, taunting, and threatening remarks or offensive gestures toward any fans including visiting team fans, as well as Highmark Stadium Team Members.
  • Indecent exposure or undressing.
  • Intoxication, binge drinking, or other signs of alcohol or substance impairment that result in irresponsible behavior.
  • Scalping or other improper resale of tickets.
  • Unauthorized solicitation and/or selling of any merchandise without the permission of the Buffalo Bills.
  • Use of foul, disruptive, obscene, offensive, or abusive language or actions.
  • Wearing obscene, offensive, political in nature, or indecent clothing.
  • Displaying obscene, offensive, political in nature, or indecent signage, or flags.
  • Any other behavior deemed dangerous or inappropriate by management.

Parking Policies

  • All Highmark Stadium parking lots require an advanced purchase parking pass. Event Day parking transactions are limited to accessible parking only. See Accessible Parking for more information.
  • Advanced purchase parking passes are valid for the parking lot designated on the pass only, and cannot be utilized to park in a different parking lot on the Highmark Stadium campus.
  • Parking lots open (4) hours prior to kickoff and close (2) hours after the game concludes. Parking lot hours for concerts and other major events vary and are communicated via the Highmark Stadium website and social media.
  • Abbott Road will be closed to all vehicle traffic (5) hours prior to kickoff between Bills Drive and the NFTA Transportation Hub on game days.
  • Big Tree Road (Route 20A) will be closed to westbound traffic during postgame ONLY from Fieldhouse Drive to Route 219 and eastbound traffic during postgame ONLY from Erie College Drive to Southwestern Blvd.
  • All guests must have a valid parking permit to park in a designated parking lot. Permits are valid for All guests parking in Highmark Stadium lots must also have a valid event ticket or credential.
  • To ensure safe and efficient travel throughout Highmark Stadium parking lots and surrounding roads, please follow the directions of Erie County Sheriff Traffic, Security, and/or Premium Parking Staff.
  • Parking spaces are not pre-assigned unless otherwise posted. Guests cannot choose their parking space, and will be directed to their parking location by Highmark Stadium parking staff. Reserving spaces is NOT permitted.
  • The parking pass allows for one space per vehicle only. One car, one space.
  • Refunds will not be made for lost, stolen, or unused parking passes. A refund or credit will be made only for event cancellations.
  • Box trucks are prohibited, and vehicles may not enter the Stadium with anything in-tow (e.g., grills, trailers, etc.).
  • Advertising or commercial activities; guest vehicles with exterior advertisement (e.g. wraps) are not allowed in the parking lot areas even with a valid parking pass. No commercial advertisement hung or displayed on guest vehicles, tents, signs, or by any other means possible is permitted.

Toyota Parking - Accessible Lots

  • Designated Accessible Parking Lots are Blue ADA and White ADA. Parking in both lots is on a first-come, first-served basis. All payments are cashless and must be made upon arrival. There are no advanced permits sold to these parking lots.
  • Parking on adjacent roads and streets to wait for ADA Parking Lots to open is strictly prohibited. Violators are subject to being ticketed and/or towed by the Erie County Sheriff's Department & Orchard Park Police.
  • Accessible parking is also available for valid pass holders in the Bronze, Gold, & Platinum lots. Limited accessible parking overflow is available in other parking lots and will be managed on a case-by-case basis by our parking team.
  • Proper permits are required to park in accessible spaces. Parking placards for guests with disabilities are available through state or town government offices.
  • Vehicles parked in accessible parking spaces without the proper legal parking placards are subject to be towed and/or fined.
  • All tailgating activity must fit within designated ADA parking space striping. Tailgating is strictly prohibited at all times within the crosshatched ADA access aisles located between designated ADA spaces.
  • The Buffalo Bills Guest Experience team provides ADA golf cart transportation from Bills parking lots to stadium gates for fans in need. For more information, see the ADA Pick Up/Drop Off map, or on Game Day call the Game Day Fan Hotline at 716-312-8933.

Toyota Parking - Bus & Limo Lot

  • Parking permits must be purchased in advance of Bills home games through the Buffalo Bills Ticket Office. Buses or limos that show up on game day without a parking permit will not be permitted entry.
  • There is no tailgating or loitering permitted next to or around parked buses. Tailgating in the Bus & Limo Lot is only permitted for limousines with a capacity of 11 persons or fewer.
  • Sprinter Vans of any size will be parked in the Limo Lot and must purchase a parking pass in advance. Sprinter vans will not be permitted to park in the Blue, Bronze, Gold, Green, Grey, Orange, Platinum or White lots.

Toyota Parking - RV Lot

  • RVs are permitted to enter beginning at 8:00 AM (1) day prior to scheduled home games. Entry to the RV Lot is located off Southwestern Blvd. The RV Lot entry closes at 10:00 PM (1) day prior to scheduled home games. There is no day of game entry permitted for RVs.
  • Vehicles are not permitted to exit and re-enter the RV Lot on game days.
  • RVs are not permitted to depart from the RV Lot on the day of a game until (2) hours after the game has concluded. All RVs must depart from the RV Lot by 2:00 PM the day after the game.
  • No parking or lining up early along Southwestern Blvd. is permitted. Spaces are guaranteed for permit holders.  Violator(s) may be subject to ticketing by local law enforcement and/or towed at owner's expense.
  • No RV's or other vehicles will be permitted in any other parking areas and/or driveways outside of these published hours.  Vehicles that arrive during closed hours will not be admitted to the lot.
  • Additional vehicles are not permitted in the RV Lot or allowed to park at the entrance to the RV Lot.  No guest vehicles are permitted in any of the Highmark Stadium lots.
  • RV Lot parking permits are only valid for the RV and are not to be transferred to a car, truck or other vehicle that is not towing a RV.  If a car or truck shows with a RV Lot permit without towing a RV, they will be directed to a standard vehicle parking lots and will not need to purchase another permit.
  • Parking team representatives will assist in the parking of vehicles to maximize availability in the lot.
  • Vehicles must have proper spacing between them, both side to side and nose to tail.  Please be wary of parking RV's with open extensions into another RV's open extensions and leaving no access aisles for emergencies.  Vehicles must park according to the instructions of the lot attendants.
  • The fire lanes must be kept clear.  The fire lane is clearly marked with yellow diagonal lines.
  • Porta-johns are located in the Camper Lot for your convenience.  Please do not relocate them.
  • The Town of Orchard Park prohibits open burning.
  • There are no power supplies or septic services available for personal use.
  • No golf carts, skateboards, bikes, or drones are allowed in the RV Lot.  All pets must be leashed.
  • No weapons or fireworks of any kind are permitted.
  • Please adhere to the Town of Orchard Park noise ordinance.  QUIET HOURS BEGIN AT 10:00 PM. Loud music/sound systems that are deemed offensive to others is not permitted.  Thank you for being courteous to fellow RV's.  Non-compliance is subject to ejection from the lot and/or loss of future parking privileges.

Tailgating

  • Parking spaces consist of a 9ft by 18ft parking stall with a 9ft by 10ft tailgating area behind the parked vehicle. All tailgating activities must fit within this allotted space.
  • All emergency lanes, drive aisles and crosshatched areas must always remain clear and unobstructed. Vehicle tailgates should not interfere with the flow of traffic. Emergency lanes must be kept clear of tailgating equipment to allow emergency response vehicles and personnel to pass through.
  • Tailgating areas must be kept in a neat and orderly condition, and all trash must be disposed of in proper receptacles. Guests must return their area to its original state before entering the event. Trash bags must not be left beside a car or otherwise outside of a trash receptacle within the tailgating area.
  • Tailgating in Highmark Stadium parking lots conclude at kickoff. At this time, all guests must enter the stadium with their game ticket.

Tailgating – Permitted & Prohibited Items

Permitted

  • Use of tents, so long as they do not encroach into the marked emergency vehicle lane or take space in adjacent parking spaces.
  • Natural gas & propane grills
  • Charcoal grills & open-fit fires that are raised at least 6 inches off the ground. Coals must be completely extinguished prior to entering the stadium and are not permitted to be dumped within Highmark Stadium parking lots.
  • Plastic or non-breakable cups/cans
  • Guests may bring and prepare food for consumption by their friends & family only.
  • Personal-sized amplified sound system (e.g. small Bluetooth speaker)
  • Bicycles are permitted in tailgating areas only at designated bike racks

LEARN MORE

Prohibited

  • Stakes, through-surface inserts (e.g. tent poles), anything driven into the ground
  • Charcoal grills & open-pit fires that are not raised at least 6 inches off the ground.
  • Wood stoves, oil fryers and/or other cooking stations.
  • Bottles, glass containers
  • Sale of food or beverage and private catering companies.
  • Electrical cords cannot be placed across parking areas/drive aisles or in areas that would create a hazard for any guests.
  • Portable public address systems are not permitted. Amplified sound systems cannot be used at excessive volumes, and playing music with inappropriate language (profanity, slurs, etc.) is prohibited.
  • Non-licensed motorized and non-motorized vehicles are prohibited within the designated tailgating parking lot(s), including without limitation golf carts, Segways, skateboards, scooters, and hoverboards.
  • Drones, remote-controlled unmanned aerial vehicles or other similar motorized vehicles/devices; possession or operation of such devices may result in immediate ejection from the site and may also result in confiscation of such devices by security and law enforcement.
  • Megaphones, airhorns, and other noise making devices
  • Selling of items or soliciting of any promotional or marketing activities
  • Any item deemed inappropriate or dangerous to spectators, participants or Team Members.
  • Weapons or firearms – this extends to both real weapons and fake weapons such as toy guns, swords, knives, hatchets or bombs that might be part of a costume.

PERMITTED ITEMS

  • The NFL bag policy limits the size and type of bags that can be brought into the facility. This policy was put in place to enhance public safety and expedite fan entry at Highmark Stadium.
  • Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12", or
  • One-gallon clear plastic freezer bag (Ziploc bag or similar), or Small clutch bags, approximately the size of a hand (4 ½" x 6 ½"), with or without a handle or strap, may be carried into the stadium along with one of the clear bag options.
  • Seat cushions must not exceed 15" x 15" and must not contain arm rests, zippers, pockets, flaps or metal backs.
  • Additional clothing and blankets (must be carried loosely)
  • Binoculars
  • Cameras with lenses shorter than six (6) inches
  • iPads and tablet devices
  • Bottles, formula and juice accompanied by a child.
  • Diaper bags when accompanied by a child are approved.

POSTPONED EVENTS

If an event should be postponed before it is officially completed, guests will be advised via the public address system. Guests will be informed how to exchange their tickets for future events.

PREGAME FIELD ACCESS

Guests with Pregame On Field Passes are provided a mobile ticket to scan for entry to the field. After a successful scan, guest(s) will be provided with a Pregame On Field Credential for access into their designated Zone. Access to each zone is listed below.

Details:

  • Start: 2 hours prior to kickoff
  • End: 45 minutes prior to kickoff
  • On-Field pass is NOT a game ticket – guests must have a game ticket to enter the Ticket Entry. Fans must use the designated aisles listed on the ticket (and above) to access the pre-assigned zone.
  • An official on-field guest credential will be received upon a successful scan of the on-field mobile ticket.
  • Guests must stay with their preassigned zone and cannot roam around the field to other areas.
  • Autographs are not permitted; photos and videos are allowed.
  • Credentials are non-transferable and once a guest leaves the field, the credential will not be allowed to gain access again.

Entry Aisles:

RED ZONE & GOLD ZONE: Aisle 105/106

GRAY ZONE: Down Stairs next to 116, Aisle C15/C14

WHTIE ZONE: Down Stairs next to 131, Aisle C32/C33

BLUE ZONE: Aisle 139/140

PREMIUM ACCESS

Premium guests are provided with a wristband for their designated premium club or suite area within Highmark Stadium upon entry to each space. In addition to the designated club access, the below information outlines additional club access that designated wristbands provide.

Gallagher Founders Club – access to the Gallagher Founders Club, M&T Bank Lounge, Field Club and 716 Clubs

M&T Bank Lounge (Suites) – access to the M&T Bank Lounge and 716 Club

Seneca Resorts & Casinos Field Club – access to the Seneca Resorts & Casinos Field Club and 716 Club

Wristbands for the following locations provide access to their designated club only.

716 Club (Toyota Club & 716 Club Upper)

Bud Light Touchdown Club & Field Suite 2

Charge Bar

Reserved+

PRESS BOX

The Writing Press Box is located on the Press Level. The Press Box will open five hours prior to kickoff and will be open postgame as a workspace for only credentialed working staff. A member of the media looking for the Broadcast Booth should be directed to the M&T Bank Suite Level 2.

PROHIBITED ITEMS

  • Alcoholic beverages, illegal substances
  • Animals (with the exception of service animals for guests with disabilities)
  • Clutch bags not to exceed 4.5" x 6.5"
  • Beach balls, footballs, balls, inflatable devices (balloons)
  • Bottles, cans, thermoses, and other beverage containers
  • Cameras with lenses longer than six (6) inches
  • Clothing or material with profane language or obscene graphics or anything political in nature
  • Drones, Unmanned Aircraft Devices
  • Fireworks
  • Headwear or clothing that may impede the view of guests
  • Laptop computers, radios
  • Laser pointer devices, noisemakers
  • Promotional materials not approved by the Bills
  • Seat cushions larger than 15" x 15" or that contain armrests, zippers, pockets, flaps or metal backs
  • Selfie sticks, sticks or poles
  • Strollers
  • Tobacco products - including cigarettes/electronic cigarettes, chewing tobacco, nicotine pouches & lighters/matches​
  • Umbrellas
  • Video cameras, monopods and tripods
  • Weapons (knives, boxcutters, firearms, etc.)
  • ANY OTHER ITEM DEEMED DANGEROUS OR INAPPROPRIATE

PROJECTILES

If a Team Member observes a guest throwing any items, security should be notified immediately. Throwing any projectile, including snowballs, inside the stadium and/or onto the playing surface is grounds for immediate ejection and/or arrest.

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RESPONSIBLE FAN PROGRAM

Buffalo Bills promote responsible fan behavior through the Bud Light Responsible Fan Program. These initiatives encourage fans 21 years + to pledge to either be a designated driver, have a designated driver or use Ride Share to prevent drunk driving and maintain a safe gameday atmosphere. Guests over the age of 21 can pledge through the Bills Mobile App to receive one (1) free water at all staffed concession locations.

Once registered, the Responsible Fan Coupon will appear on a guests mobile phone in their Bills Wallet. Guests can click Bills Wallet QR Code for the coupon and display at any staffed concession stand.

One winner is selected from those who have pledge by the 4th quarter to receive a $100 Team Store Gift Card & a signed item. Prizes can be picked up at Guest Experience Booth 114.

RE-ENTRY

Once a guest has had their ticket scanned, re-entry back into Highmark Stadium is prohibited. Guests who leave the stadium may not re-enter using the same event ticket. In the event of an emergency, please have guest(s) visit a Guest Experience Booth or see a Guest Experience Gate Supervisor.

Re-entry within the secure perimeter is permitted. Guests are subject to a security screening each time they enter the secure perimeter.

Re-entry to premium areas is permitted for appropriately ticketed guests. Premium ticket holders will be provided with a wristband upon scanning their ticket at each designated premium space. Premium guests with appropriate wristbands

RIDESHARE

The designated rideshare zone is located at the eastern end of the ECC South Campus. Due to high demand, especially for night games/events, there are not enough rideshare drivers in WNY to provide a quick departure. The Buffalo Bills strongly encourage fans to have a secondary backup plan for a safe ride home if they are considering using rideshare, especially after a night game/event.

To get to the official rideshare lot, guests should be directed to exit Entry 3 then Gate B and cross through the ECC Campus to get to the most East Lot to Rideshare picks ups postgame.

ROAD CLOSURES

Abbott Road will be closed to all vehicle traffic between Bills Drive on the south and the White ADA Lot on the north on game days. Route 20A will be closed to westbound traffic post-game only from Fieldhouse Drive to Route 219. In addition, Route 20A will be closed to eastbound traffic post-game only from Abbott Road to Southwestern Boulevard. Please allow for enough driving time, taking into consideration traffic and construction along major roadways.

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SCOREBOARD MESSAGES

The Buffalo Bills do not post personal or fan messages or announcement on the scoreboard, video boards, ribbon boards, or P.A. system.

SEAT RELOCATIONS

If a guest needs to be relocated, direct them to the closest Guest Experience Booth to their original ticketed location. We will do our best to accommodate every individual, but relocation is not guaranteed and is based on availability. Seat location should never be used as a way to resolve fan behavior issues. For more information, see ADA Seat Relocation.

SECURITY

Suspicious activity, disruptive guests, and guest-related problems should be reported to a Guest Experience Team Member, security personnel, or the Fan Conduct Text Line by texting your location and issue to (716) 588-1960 or calling (716) 312-8933 immediately. Violators of the Fan Code of Conduct, or uncooperative guests showing disregard for Highmark Stadium and other guests will be ejected. Intoxicated or unmanageable guests will not be allowed entry to the stadium and tickets may be revoked. If you See something, say something.

Allied Universal Event Services and the Erie County Sheriff's Officers provide security for Highmark Stadium. The Orchard Park Police Department also patrols and monitors the surrounding areas.

SECURITY INSPECTION

For the safety of everyone in attendance, all guests entering Highmark Stadium will be subject to a metal detection screening process. Please leave all unnecessary and prohibited items in at home or in vehicles. Game Day Team Members may not secure or hold items, and the Buffalo Bills are not responsible for any items that are left, lost, or stolen at the gates.

By tendering the game ticket and entering the stadium, guests consent to such inspections and waive all related claims that they might have against the NFL, its Member Clubs, its affiliates, or its agents. If guests elect not to consent to these searches, they will be denied entry into the stadium. Elevated security concerns could prompt more thorough search procedures.

SECURITY GATES & STADIUM ENTRIES

Highmark Stadium has seven (7) Gates that give access into the secure perimeter, and eleven (11) entries giving access into the stadium. Gates are lettered A through G and Entries are numbered 1 through 11.

Gates - Security screening will take place at each gate (A - G), with Gates B, C, D, E, F open to Fans.

Gates – Security Checkpoint

  • Gate B – Premium & General Admission
  • Gate C – General Admission
  • Gate D – General Admission
  • Gate E – Premium & General Admission
  • Gate F - General Admission

Entries – Guests must have a ticket to the game or event to enter through the Stadium Entries (1 through 11). Game or event tickets will be scanned as guests enter into the Stadium Entries. Only those with valid tickets to the game or event will be admitted entry in the stadium.

Entries – Ticket Validation

  • Entry 1 – General Admission
  • Entry 2 – Premium: M&T Bank Lounge, Gallagher Founders Club, Seneca Field Club
  • Entry 3 – General Admission
  • Entry 4 – Premium: M&T Bank Lounge & Gallagher Founders Club
  • Entry 5 – General Admission
  • Entry 6 – Premium: Charge Bar & General Admission
  • Entry 7 – Premium: Charge Bar & General Admission
  • Entry 8 – General Admission
  • Entry 9 – General Admission
  • Entry 10 – 716 Club (Toyota Lower Level & 716 Club Upper Level)
  • Entry 11 – General Admission

For fans looking to experience pre-game activities within the gates, they must proceed through the security screening. While fans do not need ticket to the game to enter into the secure perimeter, they will still be held to the Fan Code of Conduct. Following kickoff, any fans without a valid ticket to the game are no longer permitted to be within the secure perimeter and must be ushered or escorted out.

VIEW MAP

SENSORY INCLUSION

Sensory Kits - Guests with sensory issues may check-out a Sensory Inclusion Kit from the locations listed below. Kits typically include noise cancelling headphones, fidget toys, and a KultureCity VIP Identification Card.

Sensory Kit Pick-Up Locations:

  • Guest Experience Booths – Main Concourse Booths 105, 114, 133, 138 and Upper Concourse Booths 306, 313, 333, 340
  • Premium Entries 2, 4, 10
  • M&T Bank Lounge Concierge
  • 716 Club Lower Concierge Desk

Sensory Rooms - We have partnered up with KultureCity and our sponsor, Kaleida Health & Doug Flutie Jr. Foundation for Autism, to offer seven (7) Sensory Rooms throughout Highmark Stadium. Sensory Rooms allow for those with invisible disorders or sensory needs (such as Autism, Parkinson's Disease, PTSD, etc.) to feel more comfortable attending a major sporting event. Guests are welcome to visit our Sensory Rooms at any time during an event and room locations are listed below.

The seven Sensory Rooms throughout Highmark Stadium will be open for every event/game and are located within the:

  • Field Club
  • 716 Club Lower
  • M&T Bank Lounge on the Balcony Level
  • Main Concourse across from Section 104
  • Main Concourse across from Section 141
  • Upper Concourse across from Section 303
  • Upper Concourse across from Section 343

SMOKING / TOBACCO

Highmark Stadium is proud to be a smoke-free / tobacco-free facility. For the health, safety, and comfort of all Bills guests and Team Members, smoking and the use of any tobacco, cannabis or nicotine products are prohibited inside all areas of the stadium, including Security Gates, Secure Perimeter, Entries, concourses, seating areas and all suites & clubs. This includes cannabis products, chewing tobacco, cigarettes and e-cigarettes, and nicotine or tobacco free pouches. There are no designated smoking areas in the stadium and re-entry is prohibited.

Stadium guests who fail to comply with this smoking policy are subject to ejection and may lose ticket privileges.

STADIUM EMERGENCIES

The Buffalo Bills, in conjunction with the Emergency Response Management Team, comprised of state, county, and town officials meet regularly to develop, plan, and train for the appropriate response to those risks associated with hosting events at Highmark Stadium. In the event of a serious incident, all Team Members, security personnel, and emergency response agencies are ready and available to assist all guests. Pertinent information regarding the situation and procedures, including evacuation directions if needed, will be provided over the public address system and on stadium televisions, video boards, and side ribbon boards.

Primary Evacuation Routes - If a decision is made to evacuate, Team Members should make every effort to direct guests to the primary evacuation route and exit for their section or area. Team Members can only attempt to make every reasonable effort to direct guests in the right direction. The routes are designed and should be followed to accommodate traffic flow within the stadium during an emergency.

In case of an evacuation, all Team Members should:

  • Project a calm and confident image.
  • Immediately take your exit position.
  • Follow the instructions of your supervisor or security personnel.  Stay at your post unless you are in immediate danger.
  • Direct guests to move away from the building in a calm and orderly manner.
  • Look to assist any guests with disabilities.

Evacuation and Exit Doors  - All doors that lead to the exterior can and should be used for guests to exit the stadium in the case of an emergency.

Elevators and Escalators are not to be used in the case of an emergency.

STANDING

Excessive standing or unreasonably obstructing the view of others is a violation of the Fan Code of Conduct. Spontaneous reactions to plays within the game are expected and encouraged but continued standing while most other gets or standing is not permitted. Please note this policy is the same within ADA platforms.

STANDING ROOM ONLY (SRO)

A Standing Room Only ticket gives fans the opportunity to take part in the gameday atmosphere from inside Highmark Stadium.

Standing Room Only tickets provide access to a designated drink rail behind a designated seating section. For example, SRO 113 would provide access to the drink rail space behind Section 113. Spots are not numbered on drink rails, and guests with SRO tickets may stand anywhere along the drink rail behind their designated section.

This ticket does not grant access to a physical seat or seat location and will have a GA designation instead of a seat location.

STROLLERS

The Buffalo Bills prohibit strollers inside Highmark Stadium. There is no storage room available, and they pose a hazard when left in aisles, concourses, or seating areas

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TAILGATING

Tailgating is permitted in most stadium parking lots. For more information on Tailgating, see 'Parking & Transportation'

TICKETING AND WILL CALL INFORMATION

Single-game tickets are available by phone at 1-877-BB-TICKS, online at www.buffalobills.com, or through the Bills Mobile App.

Ticket Office
1-877-BB-TICKS, tickets@bills.nfl.net
Hours: 9:00 AM – 5:00 PM, Monday-Friday. Please contact us by phone or email.

Mobile Ticketing

Your Season Tickets are fully digital and accessible on your mobile device through the Buffalo Bills app. You can view, transfer, or sell your tickets right from your smartphone. Mobile tickets are the safest and most convenient way to manage your tickets. You can no longer screenshot your tickets or print PDF paper tickets as they will not be valid for entry.

We recommend downloading your ticket(s) to your Apple Wallet or Google Pay to allow for a seamless entry into the venue. Visit https://www.buffalobills.com/tickets/mobile-ticketing for more information on how to view, transfer and sell your tickets.

Children

Children under two (2) years of age do not need a ticket and are expected to sit on an adult's lap during the game. All children over two (2) years of age must have a ticket.

Exchanges/Refunds

No exchanges or refunds will be given once a game ticket has been purchased.

Lost, Destroyed or Stolen Tickets

For more information on mobile ticketing please visit https://www.buffalobills.com/tickets/mobile-ticketing.

Ticket Resale

New York State prohibits the resale of tickets within 1,500 feet of Highmark Stadium. Visit https://www.buffalobills.com/tickets/single-games to purchase Bills tickets with 100% confidence. Ticket holders found selling fraudulent tickets will have their ticket privileges revoked.

Ticket Resolution

The ticket resolution windows at Highmark Stadium are located at the Bills Box Office Powered by Ticketmaster adjacent to Entry 8. Ticket resolution opens three (3) hours prior to kickoff and closes at the end of the first half. Proper photo identification is required to pick up will call tickets and tickets will only be released to the account holder of record. Will call drop off is not allowed. There are no in-person sales at the ticket resolution windows, all ticket purchases are done online at https://www.buffalobills.com/tickets/single-games.

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UMBRELLAS

Umbrellas are not permitted inside Highmark Stadium.

UNACCOMPANIED MINORS

All minors should be accompanied by a parent or legal guardian. Lincoln Financial Field will not be responsible for minors who are not accompanied by a parent or legal guardian.

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WAIT FOR THE WHISTLE POLICY

To ensure the enjoyment of the game action for all guests, Highmark Stadium enforces a "Wait for the Whistle" policy for guests returning to their seats. Guests are asked to refrain from walking the aisles until the officials have halted play on the field.

WATER FILLING STATIONS

Bottles, thermoses, and other beverage containers are not permitted to be brought into the stadium by guests; however, if a guest purchases a water bottle, they are able to refill that container at our Water Filling Stations throughout Highmark Stadium.

Water Filling Stations can be found throughout the stadium next to each of the Guest Experience Booths on the Main and Upper Concourse.

WHEELCHAIRS & MOBILITY DEVICES

Guests may utilize their personal wheelchair or mobility device if seated on a designated ADA platform. There is no storage of these devices available within Highmark Stadium.

Guest Experience Team Members offer wheelchair transportation from Highmark Stadium Gates & Ticket entries to a guest's seat. For more information, please reference Accessibility Services.

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Z

Zero Tolerance Sections

Sections 225, 226 and 227 of Highmark Stadium are designated as Zero Tolerance. Alcohol is prohibited in these areas. There is a ZERO TOLERANCE policy regarding profanity and alcohol consumption in these sections. Violations of this policy will result in an immediate ejection.

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50/50 RAFFLE

The Buffalo Bills Foundation will be selling 50/50 tickets at all Buffalo Bills home games. Prices may vary based on game-specific promotions. The Buffalo Bills Foundation supports non-profit organizations that are committed to improving the quality of life in Western New York region.

Roaming 50/50 sellers will be present in the Bills parking lots, secure perimeter, and inside the stadium once opened. There are also 11 kiosks open on each concourse level and in select clubs.

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