Ticket Office Policies
Ticket Office Policies
Account Holder Definition
The first line of your account information (as shown on your invoice) denotes the Season Ticket Member of record. For your protection, we will only accept address changes, transfer requests and inquiries from the person designated as the Season Ticket Member, his or her spouse, or a legal representative. Tickets held in the name of a business should designate a company representative to make such changes and inquiries, whose name would appear on the second line of the account information. The Buffalo Bills reserve the right to recall tickets back to the Buffalo Bills in the event the Season Ticket Member of record information is not submitted accurately.
Manage your account and season tickets online. Make payments, update your address and/or contact information, track ticket distribution, transfer tickets and access mobile ticketing. Log in with your email address and password to access your Account Manager. If you do not know your password, please use the "forgot password" link to have a temporary password emailed to you. Visit our Current Members page to find additional information regarding how to access and transfer your mobile tickets.
Mobile tickets are the safest, most convenient and flexible way to receive and manage tickets while increasing protection against fraud. Please view more information on Mobile Ticketing here.
Digital tickets provide:
- Quick and easy entry using your mobile phone
- Instant access to all of your season tickets through Account Manager on the Bills Mobile app
- The ability to manage, transfer or sell your tickets at any time
We strongly recommend the following tips:
- Add your ticket(s) to your phone's digital wallet (Google Pay for Android users or Apple Wallet for iPhone users) in advance of the event to avoid weak WiFi or cellular signals at the stadium
- Make sure you have a full battery charge before you head to the stadium
- If you are attending with guests, transfer each person their own ticket in advance
ADA and Special Needs Seating
Wheelchair platforms are located around the 100-level, at the top of the 300 level and in some club seating areas. Wheelchair seating tickets are required to sit on the platforms. There is NO wheelchair seating available in the sideline clubs. There is NO storage for wheelchairs anywhere inside the stadium. To obtain proper seating for a guest with a disability, contact the Bills Ticket Office at 1-877-BB-TICKS (228-4257) prior to arriving at the stadium. Please contact a Guest Service Ambassador on game day for further assistance. Seating for guests with disabilities is based on availability.
Special needs/non-wheelchair seating is located in the upper rows of the 100-level.
Wheelchair ramps to the 100-level are located in the east end zone under the M&T Bank Club, Bud Light Club or the west end zone under the video board.
Access to the 300-level ADA seats is via the elevators in the Pepsi Club, Dunn Tire Club, and Toyota Club.
Adding or Removing Seats
Only the Season Ticket Member of Record can request and authorize the addition or removal of seats from an account.
Submit requests via email to your Account Representative or to email@example.com. Requests to remove seats from an account are not accepted over the phone.
When removing seats, indicate the specific seat location(s) that need to be removed from the account.
All season ticket member seats are subject to a $100 per seat cancellation fee.
Seats added to an account cannot be transferred or relocated within the same season they are purchased.
Submitting Account Information Changes
Only the Season Ticket Member of Record can initiate address and/or contact information changes.
You can update your information by logging in to Account Manager, clicking on your name in the top right, 'Your Account', and then 'Manage My Personal Profile' under 'Account Settings'. You can also send your Account Service Representative an e-mail from your e-mail address on file with the updated mailing address and contact information. Address changes are not accepted over the phone.
Do not cross off a name on an invoice and write in a new name to indicate a change of ownership to an account. This will not be considered a legitimate request and will not be completed.
The Season Ticket Member of Record is solely responsible for providing the Buffalo Bills Ticket Office with updated address and/or contact information (including email address). Therefore, the Buffalo Bills are not responsible for:
E-mails or correspondence sent to an incorrect address including, but not limited to: invoices, tickets, parking passes, benefit mailings, etc.
Calls, texts or notifications sent to incorrect phone numbers.
Companies should note:
Company address or contact information changes such as changes to attention names (i.e. "Attn: Accounts Payable") must be on company letter head and signed by an officer of the company or the company owner.
Away Game Tickets
Tickets for away games are not available for purchase through the Bills Ticket Office. Fans should contact the opponent club for ticket availability.
You can purchase a VIP travel package through On Location
You can also buy tickets to away games from other NFL Season Ticket Members and fans on NFL Ticket Exchange, powered by Ticketmaster. Find tickets now.
Children under two years of age are not required to have a ticket provided they sit on an adult's lap. As a courtesy to all fans and to comply with fire regulations, children should not sit in the aisles or walkways. There are no discounted tickets available for children.
NFL Flex Scheduling
The NFL primetime "Flexible Scheduling" element goes into effect during weeks 5 to 18 of the regular season. Sunday afternoon games are subject to be moved to a Sunday night game. Monday night games may not be moved.
Fans and ticket holders must be aware that NFL games in Flex weeks are subject to change 12 days in advance and 6 days in advance during week 18. Please note, the "no exchanges / no refunds" policy will remain in effect for any games moved due to NFL Flex Scheduling.
Season Ticket Members that want to reserve their season ticket location for potential home playoff games have the following options:
- Enroll in one of our Easy Renew Payment Plans. By enrolling in one of our Easy Renew Payment Plans, accounts consent to enroll in our Pay As We Play playoff ticket payment plan. Accounts enrolled in this plan will only be charged for their playoff tickets if we are to host a home playoff game. Accounts enrolled in an Easy Renew Payment Plan will receive a discount on their Wildcard ticket price if we are to host a Wildcard home playoff game.
- Accounts that do not enroll in one of our Easy Renew Payment Plans can enroll in our Pay As We Play Payment Plan separately using a credit card. Accounts enrolled in the Pay As We Play Payment Plan before September 1 will receive a discount on their Wildcard ticket price if we are to host a Wildcard home playoff game. Accounts enrolled in this plan will only be charged for their playoff tickets if we are to host a home playoff game.
Any accounts that do not enroll in one of our Easy Renew Payment Plans or in the Pay As We Play Payment Plan by September 1, will NOT receive the Wildcard playoff ticket discount if we are to host a Wildcard home playoff game.
Posting Tickets for Sale through NFL TicketExchange
Season Ticket Member Accounts must be paid in full and/or on a compliant payment plan in order to post tickets for resale.
Season Ticket Member must have a valid checking account and credit card in order to post tickets for resale.
Tickets may not be sold within 1,500 feet from the physical structure of the place of entertainment under penalty of law.
Accounts found with duplicate tickets at the gate are subject to termination of season ticket member rights and privileges, and/or applicable law enforcement.
Please view here for more information.
Note the following ticket limits:
Alcohol-Free area, Bluezone and 300 Level V – Limit of 6 season tickets per individual, account or household.
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
Seat Relocation Process
Each offseason after the renewal deadline, eligible Season Ticket Member accounts will be given the opportunity to improve their seats via our Seat Relocation process. To be eligible, accounts need to meet the following criteria:
- Have renewed their season tickets by the first invoice due date
- Account must be in good standing by being paid in full, on a compliant payment plan, or current with our invoice payment cycle
Eligible accounts will receive a relocation email approximately 2 weeks prior to the start of the relocation process. Please make sure you have an updated email address on your account. This email will have a relocation date and time. The relocation date and time are based on the seniority of the account. On their assigned date and time, the account holder of record can log in to their online Account Manager to select a new seat location from available inventory.
Any separate accounts that would like to relocate together need to contact their Account Service Representative or our service line at 1-877-228-4257 before their relocation date to set up a Group Seniority date.
Club Seat Member Relocation:
Eligible accounts will receive a relocation email approximately 2 weeks prior to the start of the relocation process. Please make sure you have an updated email address on your account. This email will have a form for accounts to fill out if they are interested in relocating. Account Service Representatives will then call the accounts in seniority order to discuss the seat relocation options out of the available inventory. Accounts that do not fill out the relocation form by the deadline will not be eligible.
Season Ticket Payments
Renew your account by enrolling in one of our Easy Renew Payment Plans or paying the initial deposit no later than the required deposit deadline shown on your first invoice. Accounts that renew by the first deadline date will be eligible for all offers that fall under that deadline. Offers may include, but are not limited to, Season Ticket Member Benefits, the Seat Relocation Process, the Season Ticket Member preferred sale of single game tickets, etc. All funds must be in U.S. Dollars.
Easy Renew – 4- or 9-month credit card installment plan
Your Season Ticket Membership will renew annually, unless you or the Bills opt out during a designated time period before each season. This helps make the renewal process as easy and stress-free as possible.
Spread out your payments over 4 or 9 months, interest-free!
Enjoy the convenience of invoice-free plans with payments charged to your credit card automatically each month. Approximately 1/4 or 1/9 of your total balance will be charged to your credit card upon enrollment. The remaining installments will be charged to your credit card on or around the 15th day of each month from April 2022 – June 2022 for the 4-month payment plan or November 2022 for the 9-month payment plan. If you enroll in our 4 or 9-month pre-authorized installment plan, you are consenting to enroll in Easy Renew and Pay As We Play. Some restrictions apply, see details in the Terms and Conditions.
The Buffalo Bills reserve the right to reject tickets and prohibit gate entry on any game-day, and/or cancel any account that is not compliant with their chosen payment plan.
Accepted Forms of Payment
Payment for Bills season, group, single game and playoff tickets may be made by Mastercard, Visa, American Express, Discover, cashier's check, money order or personal check. Please make all checks payable to Buffalo Bills, LLC. Bank items returned for any reason are subject to a $25 service fee. Buffalo Bills, LLC does not accept debit cards as a form of payment for the purchase of tickets. Ticket Fees over $20,000 must be paid by check, no credit cards and no installment plans.
Buffalo Bills, LLC does not accept debit cards as a form of payment for the purchase of tickets.
Ticket Back Disclaimer
Tickets to Buffalo Bills games at Highmark Stadium are revocable licenses that only grant a one-time entry into the stadium and a seat, or if specified on the ticket, a standing location, for the specified game (the "Event") with no right of re-entry. The person seeking entry pursuant to such license, and any accompanying minors ("Holder"), agrees that such license is subject to these terms ("Terms") and by purchase, acceptance and/or use of such license, Holder is deemed to have read the Terms, understood them and agreed to be bound by them. Failure to comply with the Terms shall result in forfeiture of the license and all rights arising under it without refund and entitle the Buffalo Bills, LLC ("Buffalo Bills" or "Management") to pursue all legal remedies available. Admission may be refused or revoked and Holder may be ejected in Management's sole discretion.
ALL TICKET SALES ARE FINAL. NO REFUNDS OR EXCHANGES EXCEPT AS PROVIDED HEREIN. THE SOLE AND EXCLUSIVE REMEDY if admission is refused or revoked, stadium capacity limitations result in ticket cancellation, or the Event is canceled and not rescheduled for any reason, or for any breach of the Terms, is a refund of up to the ticket price set by Management ("Face Value"). IN NO EVENT SHALL HOLDER BE ENTITLED TO ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY AMOUNT PAID IN EXCESS OF FACE VALUE FOR THE TICKET. ANY DISPUTE, CLAIM, OR CAUSE OF ACTION IN ANY WAY RELATED TO THE TICKET OR THE EVENT SHALL BE RESOLVED BY MANDATORY, CONFIDENTIAL, FINAL, AND BINDING ARBITRATION IN BUFFALO, NY, REGARDLESS OF WHERE HOLDER RESIDES OR FROM WHERE HOLDER PURCHASED THEIR TICKET. HOLDER AND MANAGEMENT AGREE THAT ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. HOLDER UNDERSTANDS, ACKNOWLEDGES AND AGREES THAT THEY ARE WAIVING THEIR RIGHT TO A COURT OR JURY TRIAL AND ANY RIGHT TO LITIGATE OR ARBIRTRATE ANY CLAIM AS A CLASS ACTION, REPRESENTATIVE ACTION, OR CLASS ARBITRATION. IF HOLDER DOES NOT CONSENT TO THIS CLAUSE, HOLDER MUST LEAVE OR NOT ENTER THE STADIUM. THIS CLAUSE IS GOVERNED BY THE FEDERAL ARBITRATION ACT.
The Event date and time (and gate opening) are subject to change at Management's sole discretion, and no such change shall entitle Holder to a refund or other remedy at law or in equity if Holder cannot attend or for any other reason. Please also be aware that there are certain games scheduled during the NFL's flexible scheduling window for which the date and time of the games may be changed from what is originally reflected on the schedule and what may appear on the ticket. For more detailed information about NFL flexible scheduling procedures for the 2023 NFL Season, please visit https://www.nfl.com/schedules/flexible-scheduling-procedures. Holder may also be relocated in Management's sole discretion, and no such relocation shall entitle Holder to a refund or other remedy if Holder is relocated to a seat of comparable Face Value.
Holder must comply with all Event policies including without limitation policies addressing security and fan conduct, health and safety, and bags. Holder and Holder's belongings may be searched or assessed. Prohibited items may be confiscated and Holder's admission may be denied or revoked at Management's sole discretion. Holder consents to such searches and assessments and waives all related claims. If Holder does not consent, Holder acknowledges Management has the right to deny or revoke Holder's admission without refund. Management reserves the right to deny or revoke the admission of any person who it determines, in its sole discretion, poses a risk to the health or safety of other attendees or whose conduct violates these Terms, any Event policies, or is otherwise disorderly (or complicit therein) without refund.
Holder agrees not to create, transmit, display, distribute, exploit, misappropriate or sell (or aid in such activity) (1) in any form, any description or account (whether text, data or visual, and including, without limitation, play-by-play data) of the Event or related events (collectively, "Descriptive Data") for any commercial or non-personal, purpose; (2) any images, videos, audio or other form of display or public performance or reproduction of any portion of the Event or related events ("Works") for any commercial or non-personal purpose; or (3) livestreams of any portion of the Event or related events ("Livestreams"). Notwithstanding the foregoing, Holder agrees that by causing their ticket to be scanned upon entry to the Event, Holder shall be deemed to have signed the ticket and granted the National Football League ("NFL") an exclusive worldwide, irrevocable, perpetual, sub-licensable, royalty-free license to all rights associated with any Works, Livestreams, and Descriptive Data. Holder grants irrevocable permission to NFL, the Buffalo Bills, LLC and their respective sponsors, licensees, advertisers, broadcasters, designees, partners and agents to use, publish, distribute and/or modify Holder's image, likeness, voice, actions and statements in any medium including, without limitation, audio, video, or images of the Event for any purpose without further authorization or compensation, and waives all claims and potential claims relating to such use unless prohibited by law.
HOLDER KNOWINGLY AND VOLUNTARILY ASSUMES ALL RISKS, HAZARDS AND DANGERS incident to the Event and related events, including the risk of personal injury (including death), exposure to communicable diseases, viruses, bacteria or illnesses, or the causes thereof, or lost, stolen or damaged property, whether occurring before, during, or after the Event, however caused, and hereby waives all claims and potential claims relating to such risks, hazards and dangers. NOVEL CORONAVIRUS SARS-COV-2 (TOGETHER WITH ANY VARIATION THEREOF, "COVID-19") IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. THE CDC ADVISES THAT SENIOR CITIZENS AND THOSE WITH UNDERLYING MEDICAL CONDITIONS ARE ESPECIALLY VULNERABLE. AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PLACE WHERE PEOPLE ARE PRESENT. BY ENTERING THE STADIUM AND STADIUM GROUNDS, HOLDER VOLUNTARILY ASSUMES ALL RISKS RELATED TO EXPOSURE TO COVID-19.
Management is not responsible for lost, stolen, destroyed, duplicated or counterfeit tickets and may refuse to honor them. Tickets may not be used for, or in connection with, any form of commercial purposes including, without limitation, advertising, promotions, contests, sweepstakes, giveaways, gambling or gaming, without the express written consent of the Buffalo Bills and NFL. This ticket may not be resold within 1,500 feet of Highmark Stadium or the associated ticket office under penalty of law. Use of tickets in violation of law is strictly prohibited and will result in seizure, revocation and/or forfeiture of the license without refund.
RELEASE, WAIVER & COVENANT NOT TO SUE. On behalf of Holder and Holder's Related Persons, Holder knowingly and voluntarily releases and covenants not to sue each of the Released Parties with respect to any and all claims that Holder or any of Holder's Related Persons may have or hereafter accrue, against any of the Released Parties, that relate to any of the risks, hazards and dangers described above, including without limitation any and all claims that arise out of or relate in any way to Holder's (i) entry into, or presence within or around, the Event (including all risks related thereto, including without limitation in parking areas or entry gates, or associated with locations near the field of play) or compliance with any rules, regulations or protocols applicable to the Event; (ii) interaction with any personnel of any of the Released Parties at the Event, or (iii) exposure to COVID-19, in each case whether caused by any action, inaction or negligence of any Released Party or otherwise. HOLDER UNDERSTANDS THAT THEY ARE RELEASING AND WAIVING CERTAIN POTENTIAL RIGHTS HELD BY HOLDER.
As used herein:
- "Related Persons" means Holder's heirs, assigns, executors, administrators, next of kin, anyone attending the Event with Holder (which persons Holder represents have authorized Holder to act on their behalf for purposes of the release herein), and other persons acting or purporting to act on Holder's or their behalf.
- "Released Parties" means: (i) Buffalo Bills, LLC County of Erie, NY, Erie County Stadium Corporation, Bills Stadium and Events Company, LLC, Buffalo Bills Holdings, LLC, NFL Ventures, Inc., NFL Ventures, L.P., NFL and its member clubs, and each of their respective direct and indirect affiliates, administrators, designees, licensees, agents, owners, officers, directors, employees, contractors (and their employees) and other personnel; (ii) the direct and indirect owners, lessees and sublessees of Highmark Stadium and related stadium grounds (including, without limitation, parking areas and entry gates) ("Stadium"); (iii) all third parties performing services at the Stadium; and (iv) any parents, subsidiaries, affiliated and related companies and officers, directors, owners, members, managers, partners, employers, employees, agents, contractors, subcontractors, insurers, representatives, successors and/or assigns of each of the foregoing entities and persons, whether past, present or future and whether in their institutional or personal capacities.
Fan Health Promise
You agree, on behalf of yourself and on behalf of any other person for whom you are obtaining this ticket, that you will not attend the Event if, under the CDC's guidelines in effect at the time of the Event, it is recommended that, as of the date of the Event, you stay at home, quarantine and/or isolate (e.g., as a result of you testing positive, developing symptoms, or having a direct exposure to someone who has tested positive for COVID-19). For reference, the CDC's current recommendations are available here: https://www.cdc.gov/coronavirus/2019-ncov/your-health/quarantine-isolation.html
If any provision of this revocable license is determined to be invalid, illegal, or unenforceable, it shall be deemed severed and not affect the enforceability of any other provisions, which shall be enforced as if the revocable license did not contain the invalid, illegal, or unenforceable provision.
A season ticket transfer is defined as a change of ownership on a season ticket account when the name of the official Season Ticket Member of Record is changing from one name to another.
The Season Ticket Member of Record can contact their Account Service Representative to discuss transferring seats. Some restrictions and exclusions apply.