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TICKET OFFICE POLICIES

Account Manager

Manage your account and season tickets online. Make payments, automatically update your address and/or contact information, track ticket distribution, forward tickets and access mobile ticketing. View Account Manager Here. Log in with your email address and password (if you do not know your password, please use the “forgot password” link to have a temporary password emailed to you). Go to our Current Members page to view videos on how to access mobile ticketing and transfer your tickets.

ADA and Special Needs Seating

Wheelchair platforms are located around the 100-level, at the top of the 300 level and in some club seating areas. Wheelchair seating tickets are required to sit on the platforms. There is NO wheelchair seating available in the sideline clubs. There is NO storage for wheelchairs anywhere inside the stadium. To obtain proper seating for a guest with a disability, contact the Bills Ticket Office at 1-877-BB-TICKS (228-4257) prior to arriving at the stadium. Please contact a Guest Service Ambassador on game day for further assistance. Seating for guests with disabilities is based on availability.

Special needs/non-wheelchair seating is located in the upper rows of the 100-level.

Wheelchair ramps to the 100-level are located in the east end zone under the M&T Bank Club, Goal Line Club Tower or the west end zone under the video board.

Access to the 300-level ADA seats is via the elevators in the Paul Maguire Club and the Jim Kelly Club West.

Adding or Removing Seats

Only the Season Ticket Member of Record can request and authorize the addition or removal of seats from an account.

Submit requests in person, in writing by indicating the change on your invoice, or via email at tickets@bills.nfl.net. Requests to remove seats from an account are not accepted over the phone.

When removing seats indicate the specific seat location(s) that need to be removed from the account.

All season ticket member seats are subject to a $100 per seat cancellation fee.

Seats added to an account cannot be transferred or relocated within the same season they are purchased.

Address and Contact Information Changes

The Season Ticket Member of Record is solely responsible for providing the Buffalo Bills Ticket Office with updated address and/or contact information (including email address). Therefore, the Buffalo Bills are not responsible for:

E-mails or correspondence sent to an incorrect address including, but not limited to: invoices, tickets, parking passes, benefit mailings, etc.

Calls, texts or notifications sent to incorrect phone numbers.

Submitting Account Information Changes

Only the Season Ticket Member of Record can initiate address and/or contact information changes.

Automatically update your information by logging in to Account Manager and clicking on Manage My Personal Profile under Account Settings. You can also send your account rep an e-mail from your e-mail address on file with the updated address and contact information. Address changes are not accepted over the phone.

Do not cross off a name on an invoice and write in a new name to indicate a change of ownership to an account. This will not be considered a legitimate request and will not be completed.

To change ownership on an account, please see Transfer Requests.

Companies should note:

Company address or contact information changes such as changes to attention names (i.e. “Attn: Accounts Payable”) must be on company letter head and signed by an officer of the company or the company owner. For company name changes, please see Transfer Requests.

Away Game Tickets

Tickets for away games are not available for purchase through the Bills Ticket Office. Fans should contact the opponent club for ticket availability (please note, other teams may sell out prior to the opening of the season). 

You can purchase a VIP travel package through PrimeSport

You can also buy tickets to away games from other NFL Season Ticket Members and fans on NFL Ticket Exchange, powered by Ticketmaster.  Find tickets now.

Children's Tickets

Children under two years of age are not required to have a ticket provided they sit on an adult's lap. As a courtesy to all fans and to comply with fire regulations, children should not sit in the aisles or walkways. There are no discounted tickets available for children.

Lost and Stolen Tickets

Save time, money and avoid waiting in line by accessing lost or stolen tickets via a mobile device. Simply log in to your Account Manager on your phone to view or transfer your tickets. 

View a video tutorial on mobile ticketing.

The account holder of record can also come to the ticket office during normal business hours to request a ticket reprint for a $5 per seat, per game fee.

The replacement ticket fee is waived in the following situations only: 

Stolen tickets with a police report on file with the ticket office.

Tickets with damaged/unreadable barcodes.

Mobile Tickets

Mobile tickets are now accepted at all New Era gates. 

View a video tutorial on Mobile ticketing.

Monthly Invoices

Please review the front and back of your invoice for important policy information and key renewal deadlines.

Do not cross off a name on an invoice and write in a new name to indicate a change of ownership to an account. This will not be considered a legitimate request and will not be completed. See Transfer Requests.

Monthly Payment Plans

The Buffalo Bills will automatically charge your credit card upon sign-up and continue to charge each month for the term of the plan. Payment plans do not incur additional charges or have interest added. Please review your invoice for your payment schedule.

Sign up online via Account Manager, by phone, or enroll by checking the payment plan option on your invoice remittance stub, completing your credit card information with expiration date, and signing your name. For your protection, monthly payment plans do not rollover from one year to the next. You must re-enroll on an annual basis. All funds must be in U.S. Dollars.

The Buffalo Bills reserve the right to reject tickets and prohibit gate entry on any game-day, and/or cancel any account that is not compliant with their chosen payment plan.

Buffalo Bills, LLC does not accept debit cards as a form of payment for the purchase of tickets.

NFL Flex Scheduling

The NFL primetime “Flexible Scheduling” element goes into effect during weeks 5 to 17 of the regular season. Sunday afternoon games are subject to be moved to a Sunday night game. Monday night games may not be moved.

Fans and ticket holders must be aware that NFL games in Flex weeks are subject to change 12 days in advance and 6 days in advance during week 17. Please note, the “no exchanges / no refunds” policy will remain in effect for any games moved due to NFL Flex Scheduling.

Playoff Tickets

Season Ticket Members have the option to purchase their same seat locations for any Bills home playoff games held at New Era Field. Season Ticket Members can opt in to “pay-as-we-play” during the renewal period to receive preferred Wild Card pricing.  Other playoff-related communication will be emailed in-season.  All payment deadlines will be determined by the Bills Ticket Office and/or the NFL.

Posting Tickets for Sale through NFL TicketExchange

Season Ticket Member Accounts must be paid in full and/or on a compliant payment plan in order to post tickets for resale.

Season Ticket Member must have a valid checking account and credit card in order to post tickets for resale.

View the video tutorial on how to post your tickets.

Tickets may not be sold within 1,500 feet from the physical structure of the place of entertainment under penalty of law.

Accounts found with duplicate tickets at the gate are subject to termination of season ticket member rights and privileges, and/or applicable law enforcement.

Purchasing Tickets

For information on purchasing Buffalo Bills tickets please call 1-877-BB-TICKS (228-4257) (link) or go to Tickets at buffalobills.com.

Note the following ticket limits:

Family Corner, Bluezone, 300 Level Corners Rows 31-38 – Limit of 6 season tickets per individual, account or household.

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.

Purchasing Tickets via NFL TicketExchange

Visit NFL Ticket Exchange.

Season Ticket Member of Record

The Season Ticket Member of Record is defined as the name and/or company name listed on the official season ticket account information. Only the Season Ticket Member of Record has the authorization to initiate any requests or transactions regarding their season ticket account. This includes, but is not limited to account address and contact changes, seat relocations, adding or removing seats on an account. Some requests require a Notary Public, such as Transfer Requests. Please review these policies for information regarding your specific request or transaction.

Seat Relocation Process

Each offseason after the renewal deadline, eligible Season Ticket Member accounts will be given the opportunity to improve their seats via our Seat Relocation process. To be eligible, accounts need to meet the following criteria:

Have renewed their season tickets by the first invoice due date.

The account must be in good standing by being paid in full, on a compliant payment plan, or current with our invoice payment cycle.

Eligible accounts will receive a relocation email approximately 2 weeks prior to the start of the relocation process.  Please make sure you have an updated email address on your account. This email will have a relocation date and time.  The relocation date and time are based on the seniority of the account. On their assigned date and time, the account holder of record can log in to their account via Account Manager to select a new seat location from available inventory.

Any separate accounts that would like to relocate together need to contact their Account Service Representative or our service line at 1-877-228-4257 before their relocation date to set up a Group Seniority date.

Season Ticket Mailing

Season Ticket Members who are in good standing, paid in full or on a compliant payment plan will receive their ticket cards two to three weeks prior to the first home pre-season game of the upcoming season in the mail.  Any account not paid in full by the final payment deadline date or compliant on a payment plan risks prompt delivery of tickets and/or cancellation of their season ticket account.

If five (5) days prior to the first home pre-season game you still have not received your tickets, please call the Ticket Office at 1-877-BB-TICKS (228-4257) to make arrangements for replacement tickets.

Season Ticket Payments

Renew your account by paying the initial deposit no later than the required deposit deadline shown on your first invoice and be eligible for all offers that fall under that deadline.  Offers may include, but are not limited to, Season Ticket Member Benefits, the Seat Relocation Process, the Season Ticket Member pre-sale of single game tickets, etc.  All funds must be in U.S. Dollars.

Accepted Forms of Payment

Payment for Bills season, group, single game and playoff tickets may be made by Mastercard, Visa, American Express, Discover, cashier's check, money order, personal check or cash. Please make all checks payable to Buffalo Bills, LLC. Bank items returned for any reason are subject to a $25 service fee. Buffalo Bills, LLC does not accept debit cards as a form of payment for the purchase of tickets.

Ticket Back Disclaimer

This ticket is a revocable license that only grants entry into the stadium and a spectator seat for the specified game.  Admission may be refused or withdrawn or ticket holder ejected in the sole discretion of the Buffalo Bills (the “Bills”). All sales are final.  Reentry into the stadium is prohibited. 

THE SOLE AND EXCLUSIVE REMEDY if admission is refused or withdrawn or if the game is cancelled and not replayed, is a refund of the face value of this ticket.  Further, the Bills’ liability for any breach of any term of this ticket shall not exceed the face value.  IN NO EVENT SHALL THE BILLS OR THE NFL BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY AMOUNT PAID IN EXCESS OF FACE VALUE TO A THIRD PARTY FOR THIS TICKET.

The date and time of the specified game (and opening of the gates) are subject to change by the Bills and/or the NFL in their sole discretion, and no such change shall entitle ticket holder to a refund or any other remedy if ticket holder cannot attend or for any other reason.  Ticket holder may be relocated to an alternative seat in the sole discretion of the Bills, and no such relocation shall entitle ticket holder to a refund or any other remedy if ticket holder is relocated to a seat of comparable face value.

Ticket holder and his/her belongings may be searched prior to or upon entry into the stadium and/or other security checkpoints, and prohibited items may be confiscated.  Ticket holder must comply with the Bills’ security policies, including any applicable bag policy.  Ticket holder consents to such searches and waives any claims against the Bills, NFL and its Member Clubs, the County of Erie, NY, Erie County Stadium Corporation and their respective affiliates, or agents (collectively, the “Released Parties”) arising from or relating to such searches.  If ticket holder elects not to consent to these searches or comply with these security policies, ticket holder acknowledges that the Bills and/or the NFL have the right to deny ticket holder entry. 

No refund or other remedy will be provided if ticket holder is ejected or refused entry due to disorderly conduct or failure to comply with these ticket terms or any security policies prior to or following entry.

TICKET HOLDER ALSO ACKNOWLEDGES AND AGREES that by tendering this ticket and entering the stadium, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the following additional terms, conditions and waivers:

Ticket holder assumes all risks incident to the game or related events, including the risk of lost, stolen or damaged property or personal injury of any kind and hereby waives any and all claims or potential claims against the Released Parties arising from such risks, damage or injuries.

Ticket holder may not transmit or aid in transmitting any photographs, images, videos, livestreams or other accounts or descriptions (whether text, data or visual) in any media of all or any part of the football game or related events (the “Works”).  Transmission or other distribution by, to, or for any commercial enterprise, and any public performance or display, direct or indirect, are also strictly prohibited.  Ticket holder agrees that by causing this ticket to be scanned upon entry to the stadium, ticket holder shall be understood to have signed this document and granted the NFL an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works.

Ticket holder grants to the Bills, the NFL, and their respective designees the irrevocable permission to use his or her voice, image, and/or likeness in any and all media now or hereafter existing in connection with all or any part of the game or related events, for any purpose whatsoever, including the commercial purposes of the Bills, NFL, their respective sponsors, licensees, advertisers and/or broadcasters, without further permission or compensation and hereby waives any and all claims or potential claims relating to such use.

The Bills is not responsible for lost, stolen, destroyed, or counterfeit tickets.  Lost, stolen, destroyed, or counterfeit tickets, or tickets sold in violation of any applicable law, may not be honored.  This ticket may not be resold within 1,500 feet of the Bills’ stadium or ticket office under penalty of law.  This ticket may not be used for, nor may any ticket holder enter the stadium for, advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without the Bills’ and/or NFL’s express written consent.

Transfer Requests

A season ticket transfer is defined as a change of ownership on a season ticket account when the name of the official Season Ticket Member of record is changing from one name to another.

Season Ticket Transfer Request Form.

*Forms are also available at the Buffalo Bills Ticket Office.

Will Call

Will Call is located at the inside lobby of the Buffalo Bills Ticket Office at the stadium (next to the Adpro Training Center Fieldhouse). On game day Will Call opens 4 hours prior to kick-off and closes at the end of the 3rd quarter.  Tickets can also be picked up the Saturday before a home game from 9am to 1pm, and during normal business hours Monday thru Friday from 9am to 5pm. Tickets will only be released to the name of the guest listed on the ticket envelope. Valid photo identification (i.e. driver’s license, passport) is required when picking up tickets at Will Call.

Third Party Will Call Not Accepted

With the exception of Suite Holders, Club Seat Holders, and Sponsors, the Buffalo Bills do not accept and will not be responsible for third party Will Call.

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