Family Friendly Information

Baby changing tables are in most Men's and Women's restrooms throughout the stadium.

Gates:

• Highmark Stadium has six (6) main entry gates that open 2 hours prior to kickoff
• Highly recommend arriving to gates 30 minutes prior to opening to avoid long lines
• Gates 2, 5 & 6 are the busiest
• Gates 4 & 7 are the least busy

Re-Entry:

• Re-entry to the stadium is prohibited. Guests who leave Highmark Stadium may not re-enter using the same event ticket. In the event of an emergency, please visit a Guest Service Booth.
• Re-entry to an enclosed club or suite area is permitted for appropriately ticketed guests. Club seat ticket holders who leave their respective area and plan to return must receive a wristband prior to exiting the club. Guests without a valid ticket will not be readmitted.

Security Screening:

• Each guest will walk through a Magnetometer, which is a device that measures magnetism—the direction, strength, or relative change of a magnetic field at a location.
• The Buffalo Bills encourage fans not to bring any bags, however bags are permitted within the following guidelines. One clear bag no larger than 12" x 6" x 12" or clutch purse no larger than 6.5" x 4.5".

Ticketing Information

• Ensure you have your tickets saved to your digital wallet before arriving to the gate
• Transfer tickets to those in your party prior to arriving at the gate, if applicable
• All children two years of age and older must have a ticket
• Children under the age of two do not need a ticket and are expected to sit on an adult's lap during the game

Buffalo Bills No Alcohol Corner:

• Sections 225, 226 and 227
• There is a ZERO tolerance policy regarding profanity and alcohol consumption these sections
• Violations of this policy will result in an immediate ejection

M&T Family Zone:

• Located in section 105
• Section 105 provides a family friendly experience with added security, specific giveaways and family friendly programming
• Ticket holders will receive a pre-game welcome kit as well as a gift during the game
• This section is not a ZERO Tolerance section for profanity and alcohol

• One on each side of the Miller Lite Brew Pub
• Across from sections 120 and 123
• The First Aid rooms can also be used for any accessibility or family needs

Permitted:

• Bottles, Juice Boxes – when accompanied by a child and/or infant and items necessary for medical purposes
• Breast Pumps – please email our Guest Services team at guest.services@bills.nfl.net to notify us of specifics including expected gate entry location and time
• Blankets and/or additional clothing – will be searched by security
• Food – unopened, single serve containers carried in an approved size clear plastic bag
• iPads and tablet devices
• Medications (i.e. epi pens, insulin, etc.) – please call BB-TICKS and/or email guest.services@bills.nfl.net to notify us of specifics

Prohibited:

• Diaper Bags – please email our Guest Services team at guest.services@bills.nfl.net with specifics including expected gate entry location and time. This information will help our security and Guest Services team members prepare to search and approve these special exceptions.
• Strollers – There is no storage room available and they pose a hazard when left in aisles, concourses, or seating areas
• Umbrellas

For more information on permitted and prohibited items, please visit https://www.buffalobills.com/stadium/gate-entry-and-permitted-items.

• Northside – located under the west end ramp to the 300 Level, entrance on the exterior of the Pepsi West Club
• Southside – located under the east end ramp to the 300 Level, entrance on the exterior of the Dunn Tire Club

• Gluten Free food and beverage options are available at the concession stand in section 107
• If a guest has specific dietary need and needs to bring in special food items, they should contact guest.services@bills.nfl.net before coming to a game
• Highmark Stadium does not have "peanut free" zones

Bills Buddy:

Parents or guardians bringing their children or individuals to Highmark Stadium can register for this program. Parties are encouraged to register at any Guest Service Booth, with a Guest Service Ambassador at entry gates, or on the Billevard. If parties become separated, identifying wristbands and information will help in the reuniting of separated parties.

My 1st Game Certificates:

Guests attending a game for their first time at Highmark Stadium can receive a certificate from the Buffalo Bills commemorating their first game. Certificates are available at any Guest Service Booth and a Guest Service Ambassador can assist with placing the guest's name on the document.

Responsible Fan Program:

As part of Bud Light's Good Sport Program, guests who are 21 years of age or older and either pledge to not drink alcoholic beverages at a Bills game or to drink responsibly and take alternative transportation home. Guests can register via the Bills Mobile app. Participants will receive ONE drink coupon for a free Aquafina Water.

Sensory Inclusion:

Guests with sensory needs may check-out a Sensory Inclusion Kit from any Guest Service Booth. Kits typically include noise-cancelling headphones, fidget toys, emotion/temperature card and a KultureCity VIP Identification Card. Guests in need of a quiet space should be directed to the Admin Building Lobby where they will be escorted to our Sensory Room.

Stickers:

Guest Service Booths have a variety of sticker options available for all fans.

For more information, please visit any of our Guest Services locations on game day.

Locations:

• Dunn Tire Club, southside
• Pepsi West Club, northside

Directions:

• Southside – enter the Dunn Tire Club nearest to Gate 2, room is located to the right adjacent to the Women's Restroom; ask a Ticket Taker to assist with the door
• Northside – enter the Pepsi West Club nearest to Gate 7, room is located to the right, adjacent to the Women's Restroom; ask a Ticket Taker to assist with the door

Room Details:

• Each room is equipped with comfortable furniture, a changing station, dimmable lighting, and resources
• More information can be found in the Mamava app

Bills fans with sensory processing disorders, like autism and post-traumatic stress disorder, will be able to enjoy Bills games even more, as Highmark Stadium is a certified Sensory Inclusive space. The sensory inclusion bags, which provide help if someone were to have a sensory episode, contain a variety of items such as visual cue cards, a lanyard and fidget toys including a stress ball, a mesh tube with a marble in it and a tangle toy. They can be found at each Guest Service booth at Highmark Stadium and can be rented by guests during a game free of charge by presenting their license. Highmark Stadium will also have signage located near each Guest Service booth, as well as stickers on the ticket windows, so fans can easily identify the stations as Sensory Inclusive.

Pyro/Fireworks:

• Fireworks are set off with 1-hour to kick-off from the West End Suites roof
• Pyro and smoke take place on the field during player introductions
• Pyro shoots out of flags in all four-corners of the field after a Buffalo Bills touchdown and/or field goal

Sunscreen is available for guests from Guest Service Booth 112 and Guest Service Booth 133.

Water fountains are not available anywhere inside Highmark Stadium. Guests who need water should visit any concession stand or Guest Service Booth.